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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I am so happy to find a company that takes pride in their work It was such a pleasure to meet Mr. Tim Rainey the service technician. The service call was to repair broken hinges on my garage door. Mr. Rainey went over and beyond my expectations with the repair. He made sure that every thing was to my satisfaction before he left my house.He is very professional,honest and sincere. He explained everything that needed to be done. I was impressed by the 18 point safety checklist they use to check that the door is working properly. I highly recommend this company.
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Anita Smith
