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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Garage door spring was broken; our technician was incredibly knowledgeable about every part of our mechanism although it was quite old. We had the entire thing replaced in under two hours. We had wanted to install an automatic garage door opener and he was able to explain to us that this was impossible because of a steam pipe running across the width of the garage; however, he also said he would do some research to see if there was another way to install it or another type available [though he didn't give us much hope ] All in all, we were very satisfied with our choice of Precision and our garage door works so easily now!
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Adrienne Ricciardi
