YOUR SERVICE WAS GOOD.BUT YOUR PRICE FOR A DOOR REBUILD WAS TO HIGH. AFTER YOUR SERVICE I CALLED OTHER DOOR COMPANY FOR PRICE QUOTES ON THE SAME SERVICE.ALL AROUND XXX WITH TAXS. I WOULD NOT RECCOMAND YOUR COMPANY TO ANY BODY DUE TO YOUR PRICES.
A Response from Doug:
Thank you for your comments.
We are not the cheapest garage door company in New Jersey.
I know my competitor will quote lower prices, especially over the phone. If you look further than just price you will probably find all things are not equal. Our garage door rebuild comes with a lifetime warranty. Most companies only offer 1 to 3 year warranties because of the type of parts they use.
The biggest difference in price however is not related to that. One of our largest expenses is related to insurance. Worker’s compensation Insurance is by far the most expensive and is required by state law. You would be amazed by how many contractors who don’t carry it. If an accident was to occur and the coverage was not in place the worker can actually sue the home owner. These two topics above are some of the items that come into play when we are establishing our prices.
With that being said; we still carry a 100% customer satisfaction guarantee. Our goal is to make you happy and a satisfied customer, please call me to discuss this matter further.
Thank you, Doug