I personally wouldn’t use you again. I was a little thrown off by the cost and I had just had the other side repaired for the same thing and I had the company come out that installed the doors and the cost was about a 5th of what I was charged. I know I was told everything will last longer and was better but you should be given an option, even for the simple repair it was still almost triple in cost compared to what I paid. This is not a good time to be ripping off the consumer.
A Response from Doug:
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% CUSTOMER SATISFACTION.
In your case I know you were displeased with our pricing. I have attempted to reach out to you to no avail. Absent from a conversation with you I can only speculate what your comments are based upon.
As you may already know our technicians do not set our prices, the company's management and myself do. Although our prices are not established to be the lowest in the industry we need to make sure we can maintain a profit which will enable us to stand behind our product in the years to come. I can not speak as to why the person who installed your door was less. What I can say is when we install new doors most repair issues for the next five years are serviced with no cost to the customer. Perhaps this is why there was such a disparity between our prices and theirs.
I thank you for your feedback and await a response to my calls at your convenience. Regards