This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Drew was excellent. He called in the morning to tell me exactly when he would be coming so I wouldn't have to wait too long. He figured out what was wrong with my garage door and promptly fixed it and changed my lightbulbs too. Thank you! Amy
GAETANO C. PERFORMED THE SERVICE I REQUESTED WITH GREAT PROFESSIONALISM, GOOD HUMOR, POLITENESS AND COMPETENCE. IF ALL YOUR SERVICEMEN ARE LIKE HIM, I WILL RECOMMEND YOUR COMPANY TO ANYONE IN NEED. THANK YOU -- EMMANUEL C.
Mr. Brian Baker was very dedicated to his job. He really showed his expertise on what he had to do to solve the problem.(which he did) He was very polite and courteous.I wish there were more workers like Mr. Baker he really made my day and of course my Thanksgivng day will be a success!!
I'am so impressed with your whole company and Brandon! I called On a Sunday and you came out the same day, Brandon explain the repair and did the work. You guys are fabulous! ... I will pass this on to all my friends