Overall, happy with installation. Price caught me off guard, had no idea garage door systems were so expensive. Had to come back next day to tweak the installation as one side was not closing properly, but it was resolved. There is a slight hesitation/jerk when door first opens, but was assured that this is okay.
A Response from Doug:
Mark, Thank you for your overall positive feedback.
Thank you for taking our call and allowing my service manager to inspect the sticking door. I understand that he did in fact make the door work properly. I apologize for any inconvenience that you had. As we are all human beings, we do make mistakes and errors do occur, and that is unfortunate.
Be assured that we take these reviews seriously and are formulating a training session for our technicians on issues similar to this that lead to callbacks. My service manager will ensure that issues like this do not occur.