Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Great Meadows, NJ

Great Meadows has received 5 reviews, averaging:

4.2 of 5 Stars

Garage Door Opener Install
Great Meadows, NJ

Precision Garage Door5.000 of 5 Stars

Date: 11/10/2010

Comments:

Report Card
submission
[?]

Bob Z. was great he was knowledgable and walked me through the process. He did a great job!

– Louis D. Figueroa

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener Remotes / Keypad

Residential Technician:

Bob Z

Install Garage Doors
Great Meadows, NJ

Precision Garage Door5.000 of 5 Stars

Date: 08/06/2010

Comments:

Report Card
submission
[?]

Excellent staff and product

– Timothy Cussen

Service Provided:

Install Garage Doors

Product:

Vinyl Garage Doors

Installer:

Jorge

Garage Door Opener Repair
Great Meadows, NJ

Precision Garage Door5.000 of 5 Stars

Date: 03/30/2009

Comments:

Online
submission
[?]

The motor needed repair. Jeff recommended other items to repair/replace to add years to our current garage door system. While we couldn't afford all options recommended, we decided on new pulleys, since Jeff said, at the very least, these would greatly increase the life span of the door systems, based on how often the doors are opened & closed.

– Deborah

Service Provided:

Garage Door Opener Repair

Residential Technician:

Jeff

Garage Door Opener Install
Great Meadows, NJ

Precision Garage Door1.000 of 5 Stars

Date: 01/31/2009

Comments:

Report Card
submission
[?]

I personally wouldn’t use you again. I was a little thrown off by the cost and I had just had the other side repaired for the same thing and I had the company come out that installed the doors and the cost was about a 5th of what I was charged. I know I was told everything will last longer and was better but you should be given an option, even for the simple repair it was still almost triple in cost compared to what I paid. This is not a good time to be ripping off the consumer.

– Suzette

A Response from Doug:

Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal which is 100% CUSTOMER SATISFACTION.

In your case I know you were displeased with our pricing. I have attempted to reach out to you to no avail. Absent from a conversation with you I can only speculate what your comments are based upon.

As you may already know our technicians do not set our prices, the company's management and myself do. Although our prices are not established to be the lowest in the industry we need to make sure we can maintain a profit which will enable us to stand behind our product in the years to come. I can not speak as to why the person who installed your door was less. What I can say is when we install new doors most repair issues for the next five years are serviced with no cost to the customer. Perhaps this is why there was such a disparity between our prices and theirs.

I thank you for your feedback and await a response to my calls at your convenience. Regards