This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Vince determined we had a "cross-talk" issue. He spoke with my husband on the phone and my husband suggested "blocking" the infra-red light. Vince was ammenable to that and said he didn′t always have luck with that. We agreed that my husband would try it. If it didn′t work we would be in touch. Today, with the blocking, it seems to be working fine. We used a wood shelf that we had lying around. Vince was very professional, but as a suggestion I think your company should try to rectify this kind of a problem with some sort of effective blocking rather than offer a new garage door opener for $500.00. We really did not "need" to replace the opener. Vince was very knowledgeable and a pleasure to deal with. Also, I had an original apointment on Monday and your service guy got delayed so I had to reschedule. The service call was reduced by $20.00 because of the reschedule. That was very much appreciated.