Madison, NJ

Timely and very knowledgeable, a very positive experience.

Timely and very knowledgeable, a very positive experience.

Pleasant And helpful with explanation of problem. Will certainly call on himin the future

Excellent job by service tech. Waited awhile on the phone ,eventually hung up but rep called back thank you.

Chris did a great job,the door looks wonderful thank you ! Chris is an asset to your company.

Tom Florzak did an excellent job and in addition was a very nice guy. A credit to your business and a great asset. Will certainly recommend your company.

Adam was polite and professional

Very satisfied!

NIce work Brian is very neat .

Very Good Job!

Brandon was right on time called minutes before he arrived. worked well rreinforced good image of his boss

Tom was very proffesional.I would give him a 4.I had called for a garage door repair for a door that closed but was uneven at the bottom. He advised that the existing springs needed to be replaced. My only concern is the cost for the rebuild. $XX for the service call, $XXX for the rebuild. Seem high for a repair. I Did not expect to spend that much for a repair.

Louis,
Thank you for your comments. When determining the cost of repairs I evaluate the following:
•We expend a considerable amount of effort selecting, vetting and training technicians to be employed by Precision and ultimately show up to your garage. In creating Tom's training class I reviewed over 500 resume's, phone interviewed 50 prospects, personally interviewed 18 individuals offered 8 positions, only four of which passed both the drug screen and criminal background check. Only 3 finished the training class.
•We train our technicians. Our technicians spend over three months in both hands on technical and classroom training as well as ride time in trucks with our senior technicians before they are allowed on the road. Training is constant and is overseen by my full time service manager.
•We have perfected our service truck inventory. My rolling stock is second to none in our industry. We show up with a fully stocked truck prepared to fix your issue the same day. This prevents you from having to take another day off from work.
•WARRANTY: on a full priced rebuild we warranty all parts for life, for as long as you live in the house.
•To retain key service personnel and minimize employee turnover we offer healthcare, 401K and a Sec 125 Cafeteria plan, most of our competitors do not.

Lastly, while not significant to most, it is my responsibility to my 35 employees and their families to price our work to ensure that we stay in business and have the financial strength to ensure our longevity.

Tim did a great job going over the garage door operation and choices of repair services available. He was on time, polite and professional. Thank you.

I am very impressed with the quality of work and would not hesitate to recommend Precision. Stuart Morgan repaired my garage door, as well as installed a new automatic opener. Stuart is well-mannered, neat, knowledgeable & arrived on time. He was also considerate enough to call me when he was near my home to let me know that he would be arriving within 15 minutes. I purchased the rebuild package & a LiftMaster garage door opener. When he completed his work, my solid wood garage door was straight and opening & closing smoothly. What I thought would be a nightmare, was a delightful experience!