On 3/30/2010, Tom stopped by my house, I complained that my door, if the windy day,my door had the problem open up, when the calm day, then it is OK. He changed the whole new door opener, then check the 18 point. But, after he left the second day, my problem remains, so, he did not solve my problem previously that I had my sears brand. Problems remains, I call, then the tech. of DAVID, I told David to change the wire connect to the eye in the bottom of the right and left hand side. He then changed those two wires, that was installed more then 10 years ago with sears brand. Why tech. Tom did not realize this two wires, he did not really check the whole 18 points at all. Please add those wires into your 18 points check list in the future. This means, my sears opener was OK, it was the old wires make the door can not open properly sometimes. I do not appreciate your tech.
A Response from Doug:
We have reviewed the issues regarding your service and found that the safety eyes Tom had installed were defective. All wires were replaced when the new opener was installed. Although it is unusual to have a defective safety eye with a new opener, it does happen. As a Provantage dealer for Liftmaster Garage door openers we have a direct line to their product development team and have notified them of the issue. We also replaced your safety eyes with new ones on the same day you called for return service, and everything is working perfectly. We use Liftmaster products because they have a 99.6% success rate out of the box. We apologize for any inconvenience. If you have any problems in the future all parts and labor will be covered at no charge.