We purchased new cables, rollers, springs about a month ago, but recently the door started to make a funny sound. Scott M came right back out, adjusted a couple of things and made everything perfect again. He thoroughly explained his work and I was so happy that the company stood behind its original work. I felt like he really understood the work and cared about delivering a quality solution.
A Response from Doug:
Monica, I would like to say I'm happy you're happy but if we had to go back so soon that's not good. Scott does care and its great you can see that. Thank you for the review. Doug