Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Mountain Lakes, NJ

Mountain Lakes has received 9 reviews, averaging:

4.67 of 5 Stars

Broken Garage Door Spring Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 06/23/2011

Comments:

Online
submission
[?]

It was a breeze to make the appointment with customer service. Dave showed up on time and completed the job quickly.

– leann libertelli

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair Opener

Residential Technician:

Dave

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 09/23/2010

Comments:

Report Card
submission
[?]

Brandon
was terrific, courteous, efficient and knowledgable!

– L Zimmerman

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Opener

Residential Technician:

Brandon

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 09/02/2010

Comments:

Report Card
submission
[?]

Worked hard in the heat to finish the job! Top quality and service !

– Julie Sheppard

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Opener

Residential Technician:

Scott

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 08/12/2010

Comments:

Online
submission
[?]

Our technician was well informed and i felt he did an excellent job.

– pat

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Remotes / Keypad

Commercial Technician:

Kenny

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 05/14/2010

Comments:

Report Card
submission
[?]

Could not have been happier with any other technician Brandon was very friendly great to talk to Terrific work ethic

– Brian Grimm

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Springs

Residential Technician:

Brandon

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door5.000 of 5 Stars

Date: 03/06/2010

Comments:

Online
submission
[?]

I had a malfunctioning laser eye - the beam would come and go raandomly. The tech. arrived, adjusted the eye, and we thought we were set - until it simply malfunctioned again, allowing us to realize there was a mechanical problem vs. adjustment problem. Precision was courteous enough to send out another tech to replace the eye and credit my previous service call. Courteous and reasonable, they worked with me even though it was an issue not caused by thier fine work. Thank you Precision Door and Glen Nunez.

– Brandon Smith

Service Provided:

Garage Door Repair

Residential Technician:

Brian S

Garage Door Repair
Mountain Lakes, NJ

Precision Garage Door2.000 of 5 Stars

Date: 02/07/2010

Comments:

Online
submission
[?]

One of my laser eyes was (is) acting up and I could not get a consistent beam w/ my green light. I was not aware how simple the fix seemed to be until Tim stopped by on service call and adjusted the camera and all seemed well. Unfortunately, soon after he left the green light went off, and unfortunately I can not seem to get it back on line consistently again. Tim was great, no problem with him. It did appear that the fix was made. However, within a day, I am back to where we started, with no consistent solid beam with the laser eyes. Costly appointment with no long term satisfaction.

– Brandon Smith

A Response from Doug:

We contacted Mr. Smith, the safety eyes were short circuted, we have had a technician replace the existing safety eyes at no charge. We apologize for the inconvience, but with shorted wires, they sometimes work and they sometimes don't. This fix should address your concerns.