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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I chose Precision because they were local and offer 7 day service. The spring on our garage door broke and I called on Saturday morning and was assured someone would be by to fix it between 12 and 4. Tom F. called to say he would be at our house in approximately a half hour to 45 minutes. He was true to his word and told us what the cost would be before starting work on the repair (broken spring). He was done in about an hour and a half and we were quite happy that the automatic garage door was working again. I believe Tom deserves a 5 star rating.
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Elaine
