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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.



At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.


This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.


This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.


This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Passaic, NJ

Passaic has received 8 reviews, averaging:

4.88 of 5 Stars
4.88 of 5 Stars

Broken Garage Door Spring Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/25/2014
Comments: Postal Mail
submission
[?]
I was very happy with the technician, James. He was pleasant, professional and knowledgeable. He did a fantastic job!
Rita Z
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Residential Technician:
Broken Garage Door Spring Repair
Passaic, NJ
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/14/2013
Comments: Online
submission
[?]
Your service almost didn't happen. I'm glad it did because the serviceman who finally showed up, Rich, was great. He was very honest and told me my options. I had scheduled this a few days ago and was supposed to have Scott arrive between 8 and noon. No one showed up and no one called. An hour later I called and was told someone else, Vinny, would be coming shortly. AGAIN no one showed up and no one called. I called again and was told Vinny was running late & would I like to reschedule. Honestly? I took time off from work to be home for this repair and now nobody was available - and your Web site says emergency service available. This made no sense and so I called another company. That was when Rich showed up (without having called me). Had the other company called me back I would've sent him away. He did try to apologize and make amends, all to his credit and now I am very satisfied. With all this tho, do you think I'd recommend your company to others?
Rhonda Kutler
A Response from Doug:
I am glad Rich was able to help. We truly apologize for all the torture you endured. It is not our goal to drive you nuts. We always look at complaints like yours as an opportunity to improve our service and have used this in our technician training.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Residential Technician:
Rich W
Garage Door Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/26/2012
Comments: Report Card
submission
[?]
Courteous on time called prior to coming. Cleaned up excellent work
Rose Lugowe
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Residential Technician:
Garage Door Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/28/2011
Comments: Online
submission
[?]
Anthony was very knowledgeable and took the time to answer all of my questions. Prompt diagnosis and repair of the problem. Overall great service! I would definitely recommend Precision Door Repair.
Kimberely Allen
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Manager:
Anthony
Broken Garage Door Spring Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/08/2010
Comments: Report Card
submission
[?]
Very satisfied we really like top panel with windows
Patrick Mc Henry
Service Provided:
Broken Garage Door Spring Repair
Product:
Vinyl Garage Doors
Installer:
Chris B
Broken Garage Door Spring Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/08/2010
Comments: Report Card
submission
[?]
Very satisfied we really like top panel with windows
Patrick Mc Henry
Service Provided:
Broken Garage Door Spring Repair
Product:
Vinyl Garage Doors
Installer:
Chris B
Garage Door Repair
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/25/2010
Comments: Report Card
submission
[?]
Door is Working fine now ...Thanks Precision.
Arthur Cohen
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Residential Technician:
Scott
Garage Door Opener Install
Passaic, NJ
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/18/2009
Comments: Online
submission
[?]
very nice guy
Alan
Service Provided:
Garage Door Opener Install
Residential Technician:
Ben
WE ARE OPEN TODAY
Tuesday Oct 21, 2014
Appointments: 8am-7pm
Calls Answered by Live Operators 24 Hours!
(201) 977-4870
Bergen County
4.91 out of 5 stars
(937)
(973) 577-7920
Essex County
4.89 out of 5 stars
(506)
(908) 271-4227
Hunterdon County
4.94 out of 5 stars
(108)
Read All Hunterdon Reviews
(973) 975-4631
Morris County
4.91 out of 5 stars
(976)
(973) 975-4631
Passaic County
4.88 out of 5 stars
(428)
(908) 333-4087
Somerset County
4.91 out of 5 stars
(371)
(973) 862-4716
Sussex County
4.89 out of 5 stars
(198)
(908) 418-4588
Union County
4.88 out of 5 stars
(424)
(908) 747-4357
Warren County
4.91 out of 5 stars
(159)

Come visit us at our Showroom & Headquarters:

Precision Overhead Garage Door (973) 283-3555
220 West Parkway, Suite 9 Pompton Plains NJ 07444
NJHIC License # 13VH03118600
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