This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Rich was very personable and professional. He explained every step and provided logical options. It was definitely a positive experience and I hope the guys who replace the door are as professional as he.
Always punctual and professional. Was informed the problem had nothing to do with the doors and saw what the technician meant. Because of the uneven entry floor the weatherproofing allows some water to enter.
Our double garage door would not close. I called for service 9:00 am and was connected with a courteous lady who was able to schedule a service call between noon and 4:00 pm the same day. I received an e-mail confirmation. The technician called prior to his arrival (as I requested) and he was on time. He explained the work he would do to correct our problem and also pointed out some deficiencies our garage door and opener had. He and his partner were very knowledgeable and professional. The work was performed to my satisfaction and I will highly recommend the company to others.
Glen, I have great devotion to St. Anthony & St Joseph :) I knew today we were in good hands!
You & your business are in our daily prayers. Many thanks for your generous spirit with the Sisters here.
God Bless You! Thanks