Service Technician "Drew" determined that my garage door wouldn't open because a roller was off the track. He successfully replaced the roller and checked that all mechanical parts were working properly. He explained that it is quite rare for a roller to come off the track and it shouldn't happen again. Unfortunately, the manual door lock got caught when Drew raised/lowered the door, which resulted in damage to two panels. Drew reported this to Precision and assured me the two panels would be replaced at no charge to me. Despite this accidental occurrence, I would recommend Precision to anyone. Drew and the other technicians I have met are professional and courteous. Also, Precision honored the Lifetime Warranty that came with the garage door they installed four year ago.
– Cathy Dorr