Click to see Bios, Ratings, Backgrounds & Drug tests
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
First, I have to say that Tim was the best experience I've ever had with someone who is providing a service or making a repair. He was courteous, patient and informative. He took his time , explained everything and did a terrific job. I rarely write a letter but I was going to if this survey didn't show up. He was that good. I would recommend your company strictly based on my experience with Tim.
I thought your ad in the yellow pages sold me on choosing you. It was a great marketing tool and one you shouldn't move away from. Well done.
I only have one question...I had two garage doors repaired and two new garage door openers replaced. I would have thought the two new openers would have come with two new switches (what you open them with when you walk out of the house) but the old ones were left. I know they're functioning but do new ones come with the door and should they have been installed or at least left with us in case these old switches go bad? I was asking Tim a lot of questions near the end so I may have distracted him. Please let me know.
Thank you again for a great experience....and please thank Tim for me also.
I thought your ad in the yellow pages sold me on choosing you. It was a great marketing tool and one you shouldn't move away from. Well done.
I only have one question...I had two garage doors repaired and two new garage door openers replaced. I would have thought the two new openers would have come with two new switches (what you open them with when you walk out of the house) but the old ones were left. I know they're functioning but do new ones come with the door and should they have been installed or at least left with us in case these old switches go bad? I was asking Tim a lot of questions near the end so I may have distracted him. Please let me know.
Thank you again for a great experience....and please thank Tim for me also.
–
george Goodwin
