Tim came to repair the same problem that Adam repaired 2weeks ago. The door was stuck in the open position. I paid $XXX.XX( Redacted by Mgmt.)for that repair.
A Response from Doug:
They are both very nice and were diligent in their efforts to solve the problem. I hope, however, that this problem is now solved and I will not have to call again.
I apologize for any inconvenience. Please understand that we strive to be perfect but at times, for various reasons, parts will need adjustment. Know that we will honor the warranty discussed at the time of the original service. Thank you for your follow-up and be assured that we view all callbacks and comments as opportunities to improve our service.