Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

South Orange, NJ

South Orange has received 9 reviews, averaging:

4.56 of 5 Stars

Install Garage Doors
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 04/19/2012

Comments:

Report Card
submission
[?]

Great Job! Very Courteous and clear on function

– Gary Eaton

Service Provided:

Install Garage Doors

Product:

Steel Garage Doors

Residential Technician:

Tim Parke

Garage Door Repair
South Orange, NJ

Precision Garage Door3.000 of 5 Stars

Date: 11/19/2011

Comments:

Online
submission
[?]

Thanks for adjusting my garage door! Hope it continues to work well.

– ernestine turkel

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Rollers

Residential Technician:

Brandon

Garage Door Opener Install
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 10/07/2011

Comments:

Online
submission
[?]

We were very impressed with Tim. He arrived on time and explained what was wrong with our garage. The garage door parts and the motor were all very old so he recommended replacing the belt and the parts that were worn out. He was honest and told us what was still good such as the wooden door. Before the work and the new garage door motor, the door and old motor made all sorts of noises and we knew it was a matter of time before it broke. The spring broke the other day and it could have hurt someone when it fell to the garage door floor.

We were really happy that Tim had all the parts on the truck and was able to take care of everything right then and there. I thought the prices for everything were quite reasonable.

Tim said it would take two hours and he completed the work right on time. We are extremely happy with our new system and the door opens and closes really well--you can hardly hear the motor or the door moving as it goes up and down. I would recommend Precision to anyone and we were very impressed with Tim--he is true professional and he explained everything really well.

Thank you Precision!

Arthur and Elizabeth

– Elizabeth Goldgaber

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Belt Drive Garage Door Opener

Residential Technician:

Tim

Garage Door Opener Repair
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 06/21/2010

Comments:

Online
submission
[?]

Excellent service. I bought a keypad for my garage door. So far it works. Ended up costing more than original quote.

– Vivian

A Response from Doug:

Vivian, Thank you for your feedback. I reviewed the notes on the file and noted you were quoted a price by phone. The technician was not aware of the quote. I have credited your credit card for the price difference plus tax. I hope this addresses your concern. Thank you for using Precision Door.

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Remotes / Keypad

Residential Technician:

Tom F

Garage Door Repair
South Orange, NJ

Precision Garage Door4.000 of 5 Stars

Date: 04/01/2010

Comments:

Online
submission
[?]

I spent more money than I wanted but I am very happy with the results and your service.

– John Locke

Service Provided:

Garage Door Repair

Residential Technician:

Brian S

Garage Door Repair
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 03/09/2009

Comments:

Online
submission
[?]

The technician was friendly, courteous, neat and professional. Very satisfied.

– Bruce Hersh

Service Provided:

Garage Door Repair

Residential Technician:

Stuart

Garage Door Opener Repair
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 03/06/2009

Comments:

Online
submission
[?]

Five star treatment and five star results; Ben & Tim were 100% customer service oriented. On a Friday afternoon, they had every opportunity to bail.........but they hung tough and did the job professionally and to the script.

It was a credit to Ben that if he couldn't diagnose the problem, he wasn't afraid to ask for assistance. He knew where to get the answers and easily handled all repairs and adjustments. Tim was just as beneficial in reapairing or making adjustments to a 3rd door while Ben attended to the other primary concerns.

Both are great representativesof the company.

– A.J. Mathews

Service Provided:

Garage Door Opener Repair

Residential Technician:

Ben

Garage Door Repair
South Orange, NJ

Precision Garage Door5.000 of 5 Stars

Date: 12/24/2008

Comments:

Online
submission
[?]

Service was excellent

– michel douyon

Service Provided:

Garage Door Repair

Residential Technician:

Anthony

Garage Door Repair
South Orange, NJ

Precision Garage Door4.000 of 5 Stars

Date: 11/19/2008

Comments:

Online
submission
[?]

Repared all parts for one garage door and installed new opener for the same door.
Since the foreseen new motor did not fit, a upgraded version was installed at no cost, however it did not include the battery which typically comes with this motor since we paid the price of the less expensive model. We would of course have appreciated having the battery included at the price quoted which was unfortunately not possible and so we decided not having the battery. For such a big job (more than 1000 dollars) we felt that there should be more flexibility at the managers side (this was not a decision taken by the repairman) and the battery should have been kept in opener.
The work seem to have been done very well and professionally.

– Franz Waibel