The service and the internet e mail was great. The cost to repair a damaged spring was much more than expected. I feel that I did not need the full rebuild package. One cable broke and i expected to replace the cable and possibly the spring. I felt your service person was there to sell the complete package and not repair and replace the damaged parts.
A Response from Doug:
We can make a door function by replacing a spring and cable and it will certainly be the cheapest way to fix a door. However, the spring on the other side of the door has stretched and contracted the same number of time as the broken spring. When we get approval to replace both springs we do so, because our experience has taught us that the other spring will break shortly thereafter. the springs are rated in cycles(1 up and 1 don equals a cycle0.
We believe ultimately that you should make the final decision as to what service would fit you needs. We attempted to reach out to you to discuss this, please call at your earliest convenience to discuss this matter further.
Thank you for your review.