Brian did a complete rebuild of my garage door....He was very helpful explained everything completely and was extremely proficient in his repairs. Other than the price I was extremely pleased.
A Response from Doug:
Service was 5 star.... Price a 2....
A suggestion ??:
Precision Door should have a variety of "rebuild" plans in order to fit within the confines of different budgets.
If you had that as an option I would have no problem recommending Precision Door. Right now I would recommend...but would warn about the price
Thank you Mr. Barone for your review. I'm pleased that you felt the service was top notch. I work very hard at hiring the best people I can find to represent our company. Every one of our employees are subject to background checks, drug tests and a 2 month training program before they are allowed in your home. This is done because garage door technicians have the ability to have the code off your garage door opener without you knowing, gaining access to your home. It amazes me to find people that apply for jobs with us are rejected due to a criminal record and are working for my competitors next week.
Our pricing structure on door rebuilds takes into consideration we are the only company in the industry that warranties the parts for the life of the homeowner. By using the best parts in the industry we can assure our customers they will not need to take another day off work to re-fix the door 18 months from now.
We have considered offering rebuilds using inferior parts to reduce our pricing structure but feel that being like most other companies is not in our customers best interest.
In December of 2008 we instituted a customer review process on our website. Almost every one of our customers are rating us just as you have. We have a 97% customer satisfaction rating. When I get a review with a 3 star rating I look at it carefully. I will consider your review as a possible way to improve my business.