This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Our technician Tim was extremely polite, professional and knowledgeable. He took the time to explain the problem with our old opener, discussed our replacement options and installed a new opener quickly and efficiently. We were very happy with the installation.
The service guy who came to our house (Tim Rainey) was excellent in explaining to us all the different options we have. Also, he seems to be a very nice guy and that we can trust him to do work in our house.
Anthony took the time to explain, without rushing through it, what the problems were with our garage doors and what needed to be done to repair them. At this time, they\'re working fine.
rating 5 He explained everything and was very pleasant to work with. I would absolutely refer him to others and would have him back in the future to fix the other garage door when the time comes. I was surprised how quiet the door is now and feel a lot safer with the keypad for outside entrance for the garage