This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
You guys are the best!!!! I have been aware of your company for quite a few years but didn't take the opportunity to call you when I decided to replace my garage doors...shame on me. Thanks for being there in my time of need you have a customer for life and I plan to tell anyone who asks that you people are tops. Oh by the way your technician Adam is also a keeper!!
Tim R. was great! He explained everything thoroughly. He was not an overbearing seller but mentioned important facts that made me realize it might be time to replace the whole unit even though it just needed reprogramming after a battery change on the keypad. He was efficient, neat and thorough.
Tim arrived during the scheduled time and expertly installed a new garage door opener and replaced a broken torsion spring. He was very knowledgeable, polite, and professional, and a pleasure to work with. I would definintely recommend Tim and Precision.