This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Adam was very good. Initially he took the time to understand the situation and then offered several solutions. All work was done in a professional manner. We are pleased with the results.
Service was excellent. Tim explained everything in detail. Great service attitude.
Would have been 5 stars except for the sticker shock. I am used to buying an opener at Sears for $XXX and having it installed for a minimal fee. Tim's explanation helped.
I thought it was simple, buy new springs, put them up....obviously I had some learning to do....
Anthony did a great job in explaining the different options for a garage door motor. We needed to replace the garage door motor, as it was no longer functioning. anthony went over each of 4 options, and recommended what may be best for our case. He was very timely in the installation as well. I would have no reservation in referring him or this company again. Thanks.