Comments:
Online
submission
[?]
good service. but still had to wait 1 full day to get garage door fix. on the truck it says 2 hour service, that should be deleted.
SCOTT was good tech. fix the door and explain what he was doing.
I ask about rubber under the door, THAT WAS CUT SHORT BY ANOTHER TECH IF HE COULD FIX IT HE CALL THE OFFICE AND SAID THERE IS ONLY 90 DAY WARRENTY, I THINK IT SHOULD HAVE BEEN CORRECTED. IT WENT UNNOTICED UNTIL THIS DOOR NEED IT TO BE SERVICED. MAYBE I SHOULD HAVE ASK FOR THE OWNER OF COMPANY!!
–
Henry Carlone
A Response from Doug:
Henry. Thank you for your review. You are right when you say we advertise same day response. Unfortunately we we not able to comply due to employee health issues. When we miss this commitment we will waive our service call. I am refunding this to you via mail. The rubber on the bottom of the door only has a 90 day warranteebecause animals can chew through it. If you call me directly at 973-283-3124 I will try to resolvethis issue. Doug