The main spring on our garage door broke on a Saturday night and I honestly did not know where to go, so I looked on the internet and after a couple of other sites, I came across yours. I was impressed by the information on the site and called, not really thinking anyone would be answering at that time of night. A pleasant woman answered and walked me through the process of getting my home information, the service I needed and scheduling an appointment on Monday morning. I was very impressed by the follow up of an email to confirm the appointment, along with pictures of the technicians, and a promise that the technician would call on Monday when he was on his way. Your website was filled with information about your company and personal backgrounds of your workers which I found very unique and reassuring since I really was just hoping that I made the right decsion. As promised, on the morning of the service, the technician called(I don't remember his name...I think it was Ron A. ....my wife was home during the repairs)and showed up right on time. The work was done professionally and under 2 hours, and the technician explained over the phone to me some additional parts needing replacement (the assembly was a few years old, so replacing those additional parts seemed the right thing to do and not just padding a bill). I ended up paying more than I was originally quoted, however, the woman who first took my call could not have known the extent of the repairs, and what she did quote me was accurate. Afterwards, the technician left a packet of information explaining what was repaired, explaining the quality parts used, and a 5 year warranty. I generally do not mind paying a little more if I feel I am getting high quality and service, and from beginning to end, I felt your company provided it. Additionally, I commend your team for doing everything possible to get and retain a customer....that's rare these days.
Broken Garage Door Spring Repair
Garage Door Repair Springs