We called precision, because it serviced the Hackettstown and had a lot of good reviews online. The technician who came out felt he needed to explain in detail exactly what was wrong with the garage, I just wanted him to fix the particular problem and be done with it, (that in itself was fine) he suggested fixing both sides of the spring where only one side had a problem, I said just fix the side that was broken and if or when the other side goes we will replace.
A Response from Doug:
Thank you for your feedback. While I understand it was your goal to fix one spring, our techs are trained to identify and diagnose the issues in your garage. We noted that the spring broke and understood that you only wanted to fix THAT spring, and we did only replace THAT spring for you. However, you need to understand our reason for wanting to fix bith springs. Both springs are the same age and have been used the same amount of times(Cycles) both up and down, so if only one is replaced you will probably be calling us in a few weeks to fix the other one. An analogy we like to use, if your left front brake needs to be replaced you replace the right at the same time: Right??
I hope this clears up your misunderstanding. Thank you for using Precision Door.