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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 9629 reviews, averaging 4.93 Stars:
Emerson, NJ
Englewood Cliffs, NJ
Julian Villamor is an asset to Precision Garage Door and complied with my various requests. Based on my overall experience, will recommend your company.
- Nicholas Cola
Lake Hiawatha, NJ
First off, Five stars are not enough .Precision Garage Door company is the best Service tech Matthew Dewald is a true professional at his job, Nolagable helpful, just a great guy .worked through my problem with the other opener and said I should send it back work with Precision and worry free service, which I did and very happy. I will definitely highly recommend this company.
- Douglas Gauss
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Service Technician Team : Matt D
Chatham, NJ
I had an excellent experience even though it turned out I cannot be helped today. Kevin came to my house and was on time and gave advance notice. He was polite and professional. He advised me that they could not help me with my problem due to the type of motors I currently have and the space limitations in my garage. When it comes time to replace my system I will definitely be calling Precision first. He also did not charge me for the visit because he could not help and was only here 20 minutes or so. Nice surprise!
- Robert Doherty
Montville, NJ
Delighted with the service provided by your company thru Erik Holder.He was polite,courteous and efficient.I like him.Please keep up the good work.Now I know where to call if I have garage door problems. Goo luck with your business Doug
- Mr. Ganesh
Cliffside Park, NJ
Louis is a gentlemam. Should be on Wall Street . Fast efficient a pleasure. Thank you
- Millie Calabrese
West Caldwell, NJ
5 - Excellent customer service 5 - Appreciated the arrival update and full description of serviceman 5 - Work well done 5 - Pleasant servacement
- Joan Neustaedter
Wayne, NJ
today we had a new garage door, motor et al installed by Precision ...kudos to kevin and the other tech he came with (sorry, i dont recall his name); and pablo and ryan, the installers. all four young men were respectful, hardworking and very neat. thanks especially to pablo for his tutorial. thanks to chris who assessed our ancient motor and door and took the order. learned of Precision through their mailer and a friend in wayne, who used them. im sure all will be fine and if need some help, we can reach out to Precision.
- Katherine B
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Montville, NJ
John Delpiu was at our house 2 days ago to fix an opener that made grinding noises. The day after he fixed it, the noise returned. I was happy to get him to come back 2 days later. He had to install a new opener which is working very quietly now. I was happy with this quick and courteous service.
- Arthur Eisen
Oak Ridge, NJ
Originally I needed the door trim seal replaced. Phil called and said he could arrive early if that was ok. I said come over. I think you should advertise that you have Marine Veterans employed. I am a Marine Veteran Drill Instructor. I told Phil how organized he was. Very impressed! Then I found out he too was a Marine. He went over the condition of the door parts and I had all the moving parts replaced as well. Semper Fi Marine
- Michael Fiss SSgt USMC
Chester, NJ
Fabulous service with timely calls for when Chris was coming; great explanation and demo of the system including setting up our car remote buttons; and he cleaned up too! Highly recommended!
- Joann Schottinger
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Whitehouse, NJ
We had previously used Precision at our last home and were very satisfied with the service. Phil, the technician who came to our house today was very professional, polite and efficient. What we really appreciated was that he took care of what needed servicing and did not push unnecessary added work. We needed new rollers on our one garage door that is used consistently. He also lubricated the doors and showed me where I should do it in between any servicing that would be necessary. I also appreciated the communications from the company and the follow up.
- Eileen Moyer
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Hackettstown, NJ
When I called for service, I told the young lady my garage doors were very noisy and felt they needed some lubrications in order to be quieter and that everything else seemed to be in working order. Told her I had a coupon and was a senior citizen....asked an apprioate price and was told it would be about $69.00. Imagine my surprise when the final bill was two hundred and two dollars and 23 cents. I of course paid the bill but vow not to ever call again because you were too expensive for just a lubrication. I will say the technician was on time and friendly. However, I was disappointed this menial service was way overpriced. Thank you, Betty Filson 6 Steeplechase Way, Hackettstown, N.J.
- Betty Filson
Wayne, NJ
Matthew,my garage door technician is a great guy.I’m very pleased with his work.Fast and efficient.He’s a keeper in your company
- James Jazanas
North Caldwell, NJ
Really appreciated scheduling, calls to alert when technician would arrive. I felt that I was given accurate advice and the job was performed in a very professional manner. 5 star rating
- Laura Ostheimer
Sparta, NJ
Fantastic job by repairman John Delpiu fixing my garage door springs today! He gave me a call when he was on his way to my house and arrived promptly on time. John inspected my door as well and fixed all of the loose parts and rattles. Works great! Very Happy!!
- Driscoll Bowlby
Park Ridge, NJ
All good. Professionals
- Robert Sisco
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Location Leader: Lou R
Bedminster, NJ
Matthew was prompt, professional and personable. We liked the personal page prior to his arrival. Our repair job required extra carpentry to replace and install the springs, rollers and cables on a 30 year old garage. The alignment is improved and the whole unit opens quietly. Thanks.
- Ted and Judy Griffiths
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Service Technician Team : Matt D
Hackettstown, NJ
Always great service!!! The repairman, Chris K. was very nice and did a great job!!!
- Lise Cooper
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Woodcliff Lake, NJ
Very satisfied with EVERY aspect of this repair I would recommend Precision to all
- Scott Surgen
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Service Technician Team : Luke S
Succasunna, NJ
The 2 service men quickly spotted several problems and fixed them in just a few minutes. The door now works better then ever!
- David Lee
Montville, NJ
Your service is excellent! Your tech Julian Villamor was so professional, knowledgeable, courteous and just an all around gentleman. He really makes a statement about your company when you can attract young men with Julian’s credentials.
- Joan Blankfeld
Mahwah, NJ
Great service and a job well done Service technician Roberto was on time , courteous, and efficient.5 stars for the entire experience, ART
- Art Wagner
Ringwood, NJ
So impressed with professionalism. Our technician assessed our issue and offered solutions promptly. We were thoroughly impressed and satisfied with the work. Would recommend without hesitation.
- John C
Byram, NJ
Phil did a great job installing new torsion springs and a new garage opener. Unfortunately, I didn't get the opportunity to review the detailed quote prior to agreeing to perform the work. My mistake, I should have asked. If I had reviewed the details, I would have declined the installation of 12 new nylon rollers at a cost of $276. As a senior on fixed income, this was an expense I didn't need to incur.
- John Bonagur
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Technician arrived on time and completed the repair promptly. Thank you.
- Merrie Bernstein
Maywood, NJ
I chose Precision because of the positive reviews. The choice was to either repair the existing garage door or replace it with a new one. Lou, the technician, was honest in telling me the true cost of everything that needed to be done if I chose to install a new garage door (things like replacing the wood trim around the door, replacing the wood along the sides of the door so the new door would be anchored properly). It was expensive, but the service was good. I would give them 4 stars (average of 5 for service and 3 for price).
- John
Union, NJ
I want to rate 5 stars (each) to Kevin and Tommy today for tackling a super tough job - getting my garage door open!! I had an old (30 yrs) garage door opener and 1 bad remote that decided to quit. I called Precision on a Saturday evening and I was booked with an appt for Tuesday (that was perfect!) The auto text msg feature confirming my and reminding me of who was coming was great! Kevin called to let me know he was on his way (which was nice). Within 15-20 min after, he and Tommy showed up, and then I had to deliver scary news - no other way to get into the garage!! They made phone calls and tried to pair a new remote to my opener, but nothing worked. It was a dire situation and not looking good. I was willing to let them cut the door and dismantle it, and I went into the house while they continued to work the problem. Approximately 5 minutes later, I heard a noise and saw that they had opened the door! Ahhhh!! So happy!!! The door was not damaged either! I immediately gave them permission to install a new garage door opener and it is gorgeous and working! I cannot say enough how much I appreciate these guys - they are top notch, professional (and strong too!!) Thank you - thank you - thank you again!!!
- Kathy Redpath
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Service Technician Team : Kevin S
Somerset, NJ
Matt just came to service our garage door and was exceptional from start to finish! He explained all options thoroughly and finished the job quickly with high quality work. He had me come out and work the door several times ensure its operation was satisfactory and explained all the updates that were made. I will absolutely recommend Precision and Matt to family and friends and would not hesitate to use them again. I again have peace of mind with my door. Job well done! Thank you!
- Laura D’Meza
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Service Technician Team : Matt D
West Caldwell, NJ
If I could have given zero stars I would have, but they do not let me do so. Almost 5 years ago I had Precision come and install a new garage door, a lift system for the door (top of the line) with a keypad and two remotes. Not even 5 years later my keypad stops working correctly and will not open the door. I finally call to have a technician come out, I am not home but my husband is. When I get home he tells me they charged over $200 for a new keypad. I am upset because this seems very expensive for a keypad and I do not feel it should have died so soon. I call about 1 hour after the technician has left my house (I have nothing bad to say about the technician or the women who I spoke with on the phone) and called customer service. I was told that I would need to speak to management and they will not be in until Monday. She took my information and said they will call on Monday. At 4pm on Monday I still did not receive a call so I called back. I was told they would try to get a hold of management and have them call me. NO call Monday. On Tuesday still not call by 3pm. I call them and finally get management. I do not know if they were hoping I would go away if they did not call or not, but I was already displeased by their lack of care for their customers. I asked the management if I should be expected to have to replace my keypad every 5 years because I think that I should have been told that before buying the product. I was told that it should have lasted a lot longer and this was unusual and should not happen again. Once I was told this, I then asked why I was charged over $200 to fix something that was clearly defective. How do they not back the products that they are selling? The response I got was that the manufacture only warranties it for 1 year so they can’t do anything. I stated again how do you as a large company not back the products you sell, because you are not if it is clearly defective and you charged me so much to replace it. Then I am told a keypad should only be $99. He looks up my information and I was charged a package to do a diagnostic and get a keypad, something I did not ask for. So I had to pay $100 over what I should have. Management finally says the best they can do is give you me 2 year warranty on the new keypad, which I flip out to. If it should last 10-15 years what is a 2 year warranty doing. I tell him I am done and will be writing a review about how they do not back their products. I then get told I would get a full refund. I month later and no check. Clearly this company does not care about its clients, is dishonest, disloyal, and does not back their defective products, let alone one that is not.
- Nicole Tirrito
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Very professional and courteous! Tammy was wonderful. Installation crew very professional, knowledgeable and courteous. Answered all questions and explained everything!
- Anne Mclaughlin