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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
I was told the service call would be 69.00 plus parts.I did not need any parts but i did need an adjustment.I was then charged 69.00 plus a labor rate of 85.00.I was never told about this.Although the service was very good, felt like I was mislead on the cost of the service call.I might not call again because of this.
A Response from Doug:
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kevin finnerty
Dear Mr Finnerty,
Thank you for reviewing our business. I'm sorry for the confusion. We do have a service charge for coming out to your house of 69 dollars. It is charged to help cover the high cost of sending a qualified technician to your home. For that 69 dollars he will do a 18 point written safety inspection, tighten all loose hardware and lubricate the door. Normally we will then give a written quote to replace parts that are broken. The price we give you for the parts is an installed price. We don't have an additional labor cost.
In your case because no new parts were needed to fix the problem a labor charge was necessary. We need to be more clear on the phone so you are not surprised in person. As a token of faith I would like to offer you a free service call in the future. Just tell the office about this review. We want your business in the future. Best wishes. Doug
Thank you for reviewing our business. I'm sorry for the confusion. We do have a service charge for coming out to your house of 69 dollars. It is charged to help cover the high cost of sending a qualified technician to your home. For that 69 dollars he will do a 18 point written safety inspection, tighten all loose hardware and lubricate the door. Normally we will then give a written quote to replace parts that are broken. The price we give you for the parts is an installed price. We don't have an additional labor cost.
In your case because no new parts were needed to fix the problem a labor charge was necessary. We need to be more clear on the phone so you are not surprised in person. As a token of faith I would like to offer you a free service call in the future. Just tell the office about this review. We want your business in the future. Best wishes. Doug
