The service and the internet e mail was great. The cost to repair a damaged spring was much more than expected. I feel that I did not need the full rebuild package. One cable broke and i expected to replace the cable and possibly the spring. I felt your service person was there to sell the complete package and not repair and replace the damaged parts.

Mr. Lindenauer:
We can make a door function by replacing a spring and cable and it will certainly be the cheapest way to fix a door. However, the spring on the other side of the door has stretched and contracted the same number of time as the broken spring. When we get approval to replace both springs we do so, because our experience has taught us that the other spring will break shortly thereafter. the springs are rated in cycles(1 up and 1 don equals a cycle0.

We believe ultimately that you should make the final decision as to what service would fit you needs. We attempted to reach out to you to discuss this, please call at your earliest convenience to discuss this matter further.

Thank you for your review.

Management

It was a pleasure to have Kenny's service .... My compilments he was clean cut courteous excellent technician.There should be more people in this world as pleasant and capable as Kenny!

Excellent Job done!

Informative, skilled, personable, job accomplished as needed w/o
pressure to do more given relocating.
Quite impressed.

Kenny was very polite and knowledgable.

My technician was extremely prompt, helpful and understanding when the problem turned out to be more or less nothing. I would definitely use you again

Full repair was made within a reasonable time. The technician was knowledgeable, thorough and informative.

Bob Z was extremely professional and efficient. I was very impressed.

Tim was punctual, friendly, and knowledgeable. PDS charges more than the "big box stores," but their excellent staff makes it worth the premium. I had a billing dispute with the company, but they resolved it to my satisfaction.

Very quick response and appointment was made within 24 hours. The technician was very helpful, professional, knowledgeable and pleasant.

Tom was very proffesional.I would give him a 4.I had called for a garage door repair for a door that closed but was uneven at the bottom. He advised that the existing springs needed to be replaced. My only concern is the cost for the rebuild. $XX for the service call, $XXX for the rebuild. Seem high for a repair. I Did not expect to spend that much for a repair.

Louis,
Thank you for your comments. When determining the cost of repairs I evaluate the following:
•We expend a considerable amount of effort selecting, vetting and training technicians to be employed by Precision and ultimately show up to your garage. In creating Tom's training class I reviewed over 500 resume's, phone interviewed 50 prospects, personally interviewed 18 individuals offered 8 positions, only four of which passed both the drug screen and criminal background check. Only 3 finished the training class.
•We train our technicians. Our technicians spend over three months in both hands on technical and classroom training as well as ride time in trucks with our senior technicians before they are allowed on the road. Training is constant and is overseen by my full time service manager.
•We have perfected our service truck inventory. My rolling stock is second to none in our industry. We show up with a fully stocked truck prepared to fix your issue the same day. This prevents you from having to take another day off from work.
•WARRANTY: on a full priced rebuild we warranty all parts for life, for as long as you live in the house.
•To retain key service personnel and minimize employee turnover we offer healthcare, 401K and a Sec 125 Cafeteria plan, most of our competitors do not.

Lastly, while not significant to most, it is my responsibility to my 35 employees and their families to price our work to ensure that we stay in business and have the financial strength to ensure our longevity.

TECHNICIAN ARRIVED WELL WITHIN TIME FRAME WAS MOST COURTEOUS AND WOULD NOT HESITATE TO CALL AGAIN

The service guy who came to our house (Tim Rainey) was excellent in explaining to us all the different options we have. Also, he seems to be a very nice guy and that we can trust him to do work in our house.

VERY PLEASED WITH THE JOB

Quick to get an appointment. Service call due to the door sticking. New rollers were put in. Did not take much time. The Tech was fine. New garage opener was put in last year by this organization. The only negative was I had to call for this opportunity to write a review. I never received an e-mail and the tech told me I would. It was not his fault.

The installation and repair are efficient.

I thought that the diagnosis was performed professionally and the work done was to my liking, however I think I paid more for the lifetime warranty than for the current parts and labor that went into the work performed. It was a pricey fix, but needed it done. 5 stars if there was a more competitive price.

Brian S was the technician, and did a good job of explaining the repair and the benefits of the new parts. Thank You for your prompt service.

Brian was very courteous, very informative
and he did a great job.

I will give him 4 stars.

Technician

very knowledgeable and pleasant

The service technician, Tim, was excellent. He is technically well qualified and he pointed out areas of concern without being pushy. I was very pleased with the results.

Brian was very efficient. He got the job done quickly, and he thoroughly explained what he had done to repair our garage doors.

Tim, a capable Technician did a good job re-cabling the door and replacing the rollers to restore smooth door operation with some higher quality parts (rollers,lift cables, and springs). After reconsideration of the price to repair a single door for $750 is however a bit much, and although your Tech's 'Know-How' is a Plus I hesitate to recommend your Service when it comes to cost, which I feel was excessive...so not a 5. On second thought I probably should have gotten a second cost estimate.

NICE GUY, GOOD SERVICE.

SERVICE TOO EXPENSIVE, THE UPFRONT CHARGE SHOULD BE VAIVERED ONCE YOU GOT THE JOB.

problem solved, jeff was professional and thorough.

BRIAN'S WORK WAS EXCELLENT

We are very happy with how smoothly new opener and repaired doors work.

The technician came on time and explained the problems clearly.

We had been told by someone else that we would need to replace the doors but Vince just repaired only where needed so we did not spend on what we didn't really need.

We would definately recommend your services to our friends.

Thank you.

we had a garage door rebuild. our contact was helpful in describing the options and had a good attitude.

On time,knowledgeable, professional, worked
quickly without alot of fanfare and successfully
completed the installation in the time period estimated.

This would have been a 5 star review with the
exception of the cost...which I considered a little
high...specifically, adding the service call fee
to the total install. A bit of a rip-off.