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Out of 5 stars available, My rating would be at least 10! I chose Precision for convenience and because you had the quality brands I know and wanted for my home--I knew when I called that I would need a completely new door opener to replace my existing failed unit (11 years old and installed by the home-builder, so its time was up!). I have had a wonderul experience dealing with your company, from the first call through completion of the job, which, as noted, was complete replacement of a residential double-garage door opener. It was easy to make a prompt and immediate appointment that was convenient to me (this is the first contact with a seervice company and its importance cannot be overstated!); the technician, Tim, came when expected, and was incredibly knowledgable and helpful in making the correct choices for a substantial job, and as promised came with a stock of available, various choices that could be installed by him on the spot once I chose what was correct for the job (all of this being the seconds step, also not possible to overstate its importance). Tim carefully inspected my existing equipment totally so that when he was done, I had an encyclopedic knowledge of the state and status of even the smallest components of my garage door and opener, and all hardware associated with it. This is the proper state of knowledge to form judgments about what was required to be done. Tim then took the time to explain every important issue for me to consider, answered every question I raised, offered consumer-centered advice and recommendations as well as the full range of choices, and was not ever "pushy" or offensive in any way--in fact just the opposite--Tim was helpful and accommodating in every possible way, and also extremely competent and quick in his work (without compromising either safety or quality). I expect a continuing relationship with Precision, and want Tim to return to my home if and when I need further service. I told him that and he said it was company policy to do just that. Once the installation job was done and he had set everthing precisely and correctly, Tim took the time to explain everything necessary to understand and operate the new opener and remote transmitters with proper understanding of safety concerns and features of importance. This is the kind of serivce I try to seek for everything, and believe that Tim provided service that exceeded every possible expectation, and in this he was supported by your company. I spent a lot of money for a complete Liftmaster replacement door opener having the most modern safety and convenience features, including battery back up, and have the feeling that every single cent was well-spent and that I received an extremely fair value, including a valuable warranty from the manufacturer, and your company's backing. I have already recommended Tim and your company to a neighbor and am sure I will do that in the future. Thank you for such an outstanding representative and for company policies that are so excellent and effective. I could not be more satisfied.
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cahn jeffery
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Residential Technician: