Scott

Scott was wonderful and did a great job.

- Heather Lee

Job well done!

- Margaret Kristensen

Nice Job.

- Frank Henninger

Satisfied!

- D. Strohsahl

Good Job!

- Emily Pingor

I would be happy to recommend your company!

- Karen Grouss

Very satisfied with whole experience

- Karen Sisco

Very satisfied!

- Marian Frost

I was very pleased with the job scott did

- Peter Delgreco

Glad we invested in Precision ..Good work!

- Peter Grossmann

Door is Working fine now ...Thanks Precision.

- Arthur Cohen

Scott was very Professional and knowledgeable

- Pincus

Scott was a pleasure to have as our tech. Extremely knowledgeable and conducted himself as an industry Professional and his integrity in the way he presented himself and your company shined through. I know that he is a valuable asset to your company.

- James Purcaro

Excellent communication, diagnosis and installation skills performed timely. Great job. Garagew door has never worked this well.

- william cohen

First let me start with the positives. I called at 10am spoke to a real person and had an appointment between 12-4 the same day. Scott came fixed my door in about an hour. A lot of the reviews complain about the pricing. I will have to go along with that. I had a broken spring, Scott pointed out that one of the pully's was shot and so was one of the cables. He told me to put back the same parts piece meal would cost me almost the same as having all new hardware installed. I asked how much and he said for new hardware that has a lifetime warranty was XXX. To me for two springs two pully's new rollers and some cable that is pretty expensive. You can tell that they try to upsell you to their pully's as they have a whole chart made that says ours vs. theirs why theirs is better. Now don't get me wrong it is well in their perogative to tell you that what comes on your door is not the best, and they probably do have superior parts than what comes installed on most garage doors. In the end I did have the work done, because the tech was already there and I didnt want to have an accident with the other spring going. But you can tell that what they want is not to just fix what broke but to upsell you to get all new hardware. I don't know what others charge or how other garage door repair companies work but to me the price was high. I do have the satisfaction of a lifetime warranty on all those new parts though.

- Roger

We appreciate your feedback. Thank you for your fair appraisal by pointing out both the positives and negatives of your experience with us. If you donâ??t know we have a 100% customer satisfaction guarantee along with a lifetime warranty on all parts. I will call you to make that happen. I do want to explain what Scott did. When I train our employees I instruct them the best way to fix a garage door long term is to rebuild it. In most cases replacing one spring on a door is equivalent to putting a band-aid on it. Garage door hardware is rated in cycles; much like a car is rated by how many miles it has on it. The other spring has expanded and contracted the same number of times as the one that just broke. In reality our most unsatisfied customers are the ones who fix one spring and then call us one month later because the other one broke. Who wants to take a second day off to fix the door again? Most garage doors are made up of 2 springs, 4 pulleys, 10 rollers, one set of operating cables, one set of safety cables, hinges and assorted nuts and bolts. Scottâ??s job is to inspect each of these components and look for wear and tear. When springs fail it is common to find frayed cables or grinding pulleys. For homeowners who are staying put, the best long term approach is to replace it all at once. Ultimately you make the decision that works best for you. Most of our customers appreciate our honest, educational approach. With that said, if you are second guessing your decision, please call me to discuss your concerns today. Thank you, Doug

Read your ad in the yellowbook. You serviced the brand of door that I have and you were 24 hour. A real person picked up the phone both times I called. Was easy to set an appointment. Scott called before he was on his way. He came between the scheduled times. Scott laid out my options and performed the job in a timely manner. His truck full of parts was impressive. I would not hesitate to use you again. Have a good day.

- Jim Russo

Scott was extremely polite and efficient. Did

- Andrea Severini

We were very impressed! Scott was great and didnt try to sell us anything we didnt need or want.

- John Gallo