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Read what people are saying
about Precision Garage Door

Precision Garage Door of New Jersey
has received 43 reviews, averaging 3.00 Stars:
Review:

My garage door stopped working 3-4 weeks ago. The traction pulley was slipping . I called Precision after noticing they have a 50% service call coupon, as I wanted to get an expert opinion/estimate. The service technicians that came were very professional and friendly. They however did not carry the spares for Genie and hence made recommendations to change the Motor (3 Options all costing $500+ to $1200). When I asked if the Motor required change, they were honest to tell, it may need change in future as it is old, but they do not have spares to make fix to the current issue and eventually the Motor could give up (since it is old and possibly has wear and tear). The also said they could not honor the service coupon (50%) since I chose not to go with their service recommendation. I gave them full payment ($73 incl. taxes) for service call. I was unhappy as they could not honor service couple and provided the same feedback online. To my surprise I got a call in minutes from Doug. I appreciate the fact that he immediately promised to get the 50% (coupon) charges mailed to me . I am currently still waiting to receive the same and in the meanwhile, was able to get my garage door fixed for $140 from another local vendor.
Vijay Bomma
Erik H Service Provided:
Garage Door Repair
Residential Technician:
Review:

The only reason I didn't rate them 5 stars was I thought the price was very excessive for 80 minutes of work. I chose to pay because I was pressed for time and needed the door repaired on short notice, otherwise I would have bought the parts and fixed it myself, or shopped around for a better price. The technician was very professional and did a good job. I liked that I was able to call at 10pm on a Friday night and schedule an appointment for the next afternoon. That made the price a bit more tolerable.
JP
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Garage doors were nice quality and ordering, delivery and installation went smoothly. I was not pleased that the handles and locks on each door were a 1/3 of the way over from the side of the door rather than centered on the door. We were told it was because of the fact that this door came in 4 panels and had to be cut down to 3 panels to fit the frame. Being that our garage faces the back of our home it is not too big of an issue. If these doors were delivered and our garage faced the front of our house I would have sent them back. I truly believe we should have been made aware of this situation when we ordered the doors and we might have chosen a different model. It does look a bit strange. I generally walk every day and I've been taking time to look at garage doors. I honestly can't say that I've seen any with the handles/locks off center.
Mary Reach
A Response from: Doug

Mary, Thank you for your feedback. I understand your comments. When purchasing a new door we sell both 4 and 3 panel designs. If you are really concerned about the placement of the handles please call me and I will do everything in my power to replace the door at minimal expense.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I didn't think it was fair to pay a service charge for a warranty call.
adria morris
A Response from: Doug

Adria, Thank you for your feedback. We appreciate your business. When we rebuilt your door in 2009 it came with a lifetime warranty on all parts and 5 yr warranty on all labor. We did not charge for the roller that came out of the track. The service call is outside of the 5 yrs.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

The Precision people were easy to get in touch with and came on time. They were able to quickly fix my garage door. However, their prices are outrageous. I'm sure if I shopped around I could have found a better price, but as we all know, once someone is at your house it is easier to just go with the people there. I would reccomend price checking before going with Precision, but besides the price they seem all right.
Leslie Rochman
A Response from: Doug

Dear Leslie, I am happy to hear we were able to resolve your garage door problem and get your door up and running quickly. I am sorry you felt that way about the pricing. What might you have been comparing our prices to? We provided you with springs that are meant to last 25,000 cycles and a warranty to match the purchase you made. If you would like we can discuss with you cheaper parts at a less expensive cost. If you are interested you can contact me at (973) 283-3124.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

At the prices you charged me, you should be a millionaire a hundred times over
Jerry Ryerson
A Response from: Doug

Thank you Mr Ryerson for your feedback. I wish I was a millionaire 100 times over. Running a successful business requires so many things that most homeowners don't realize. Last year when my insurance policy went up 2x due to regulations does not make me a millionaire. We will continue to try to keep prices down while maintaining a great place for my employees to work.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We had this service three times. We were satisfied with first two services and technicians. However we are not happy with our last service which was yesterday. The technician fixed what we asked for, and then we asked something else about our garage door. He seemed that he had no time for this and he didn't perform the through analysis about the condition of the garage door. We asked couple questions and he seemed that he was overwhelmed. I am not sure if I call same company or try a new one. Thanks Ayse
Ayse Edeer
A Response from: Whitney

Dear Ayse, I am sorry to hear about your recent experience. We have spoken with the technician and expressed the importance of being thorough and addressing all of our customers concerns. This behavior is not acceptable for our technicians and I can assure you we will address this. We hope you choose Precision in the future. Thank you for your business.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Scott was personable, knowledgeable, and friendly.
Alla Peckham
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Great service, professional and felt very comfortable with Tim, he did a good job and had a good nature.
Ilana Cuttler
Tim Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Residential Technician:
Review:

Your sales rep was great and the guy who installed the doors was very nice but left cigarette butts, a Ton of screws and other little metal pieces from the installation all over the ground, is pieces of glass from Our old windows in the garage doors, and pieces of wood from the old doors- all over the ground.
Liza Viana
A Response from: Doug

We apologize for the serious inconvience, the installer has been re-educated on what needs to be done in the garage: everytime. Your feedback has made us a better company. Thank you!!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Thank you.
peggy grow
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

While our experience may not have been the best, I would still recommend PDS to others. Our door broke on a Sunday and their willingness to come out right away was one of the reasons we chose PDS. The other was their ranking on HomeAdvisor.com The repair could not be completed on first visit as custom cables needed to be made. An appointment was scheduled for 10AM-12Noon the next day but technician did not get to us until 2 PM. After the work was completed, the cables came undone later the same day. Technician immediately returned to the house and properly connected the cables. I recommend this company for their professionalism and straight forward approach to pricing and repairs. They did not charge us a service call charge since the total repairs were just below $200 even though the technician had to come to the house three times. As stated, this may not have been the best experience but overall we are satisfied with their work and pricing.
Candace Kounter
Service Provided:
Garage Door Repair
Product:
Cables
Review:

The technician was very friendly and knowledgeable. He did an excellent job. However,the prices of some of the work was very expensive. The cost to install cables was XXX dollars. To me that is very expensive when the technician was already at your house. I can understand the price, if he came here specifically to change cables. Needless to say I will not be using precision again and I will not recommend
Alexander Kowalchuk
A Response from: Doug

I hear your concern. Please be assured that our prices, while not the cheapest in the industry, give us the ability to provide you with the best trained and supplied technicians in the industry. We show up with a fully stocked truck, fully insured, background checked and drug screened. All these things cost money. I can only hope that the next company you call takes as much pride in who they send, how they send them and what they send them with.

Service Provided:
Broken Garage Door Spring Repair
Review:

Tech was not very friendly/personable The motor was gone as the unit is 12 years old but the 5 minute diagnosis still cost $73.83.
Diana Schott
A Response from: Doug

Diana, Thank you for the kind words about Scott. I know you are frustrated that we have a service call to come out. Unfortunately the cost to staff a truck, employee, gas, insurance etc prohibits us from diagnosing this for free. If you want us to install a new motor for you we will not charge you a 2nd time to come back. Best wishes Doug

Service Provided:
Garage Door Opener Repair
Review:

Drew showed up during appointed time, was professional and explained why replacement rather than repair was needed. I suspect your company pushes for replacement instead of repair, just a feeling. Price was rather high for new unit, but was my choice to have you do it, or run out and buy one on my own and have joy of installing. I chose the install, and so far have been pleased.
Mark Strauss
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Although the service technician was pleasant, I found the service/product pricey and was not given many options for my garage door opener. Technician guided me well, but I think, I could be settled for the less money I paid here given I was told by customer service that if needed opener can be replace somewhere in 400s.
Sumera Owais
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Satisfied with the service performed.
Julio Esquivel
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Great technician. Very professional and great work performed. Unrelated to technician-- price quite high for spring replacement. May have to go elsewhere for opener replacement due to what i can assume will be an astronomically high price.
Mark Chase
A Response from: Doug

Mark, Don't sell us short. I think you will find our price on openers is extreemely competitive. To be the largest garage door company in Northern NJ you need to be. We do quote openers on the phone. Thank you for your business. Doug

Service Provided:
Broken Garage Door Spring Repair
Review:

The technician was very courteous and seemed very professional, but, as I had not realized that a new opener would be needed, I did not do a price check. Since I cannot say whether the pricing is competitive, the required 1-5 star ranking may be too high or too low.
Dave Mack
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Overall I am happy with the work performed, but it was WAY, WAY more than I expected to pay. The repair set me back quite a bit. The quality is there but I wished there was a more economical alternative. Tim was VERY courteous, VERY knowledgeable, punctual and skilled but a little bit hard to follow in conversation. I'm sorry, but depending on the circumstance of the next incident, it's a strong possibility I will seek a less expensive service organization.
Wayne Bartlett
Tim Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Job done well.Tech was good.Comment is about price. Had garage door spring replaced.Most of the comparable work should cost around $200.I was charged $438.00. What is your comment.
Keshav Shiva
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The precision rep was very nice, but the price of the repair and rollers seemed a little excessive.
craig mccutcheon
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

I am not pleased with the final results from the two visits from Precision. The door movements continues to frequently jerk to a start of motion and a second door continues to sporatically "catch" as it rolls through the path in the track. After a silencing call for the door to glide quietly up and down and to start its movement with a controlled quiet movement not a BANG and a sudden movement. At this point in time, I cannot recommend Precision for additionn work on my other garage doors or to others. (fellow landlords)
michael shulman
A Response from: Doug

Michael, I'm sorry you are not satisfied. I appreciate your feedback. I want to make this situation right but it is going to require additional work that you were not willing to do on our initial visit. I am willing to waive our service call to come back and complete the job. If you decide to do this I would guarantee the door functions the way it should. Please call me at 973-283-3555 and I will work with you. Doug

Service Provided:
Garage Door Repair
Review:

Good service. The technician was very professional, and showed up as scheduled. The only concern is that I thought the job was a lot more expensive than I anticipated
angel gonzalez
A Response from: Doug

Angel, Thank you for your feed back. If the job was more then our quote before starting work, please call me direct. Doug 973-283-3555

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Thanks for adjusting my garage door! Hope it continues to work well.
ernestine turkel
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Prompt service; adequate work; professional staff. Took 4 days to get return call for customer service question. PREMIUM price $$$(Overpriced depending on your perspective)
vincent nascone
A Response from: Doug

Thank you Vincent. We appreciate your business. We try to stay competetive on price even though our costs continue to rise. Ultimately I want to provide excellent service and make sure our customers are comfortable with the quality of workers in their home. Doug

Service Provided:
Garage Door Repair
Review:

Communicate issue! I am deaf, Anthony came to my house look around and wrote the paper to explained to me what my garage door is having problem with structor is weaken. He suggest to replace new one. I accept but I talked to him he doesn't understand me. I have to write back n forth. He should learn how to communicate to the deaf people needs. Any comments! THANKS!
Jimi Libman
A Response from: Doug

Thank you for your business Mr Libman. Doug

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

Very capable, polite and on time. A fantastic impression of your company. I wish all service technicians could be so great!!! Mrs. D. Clifton
Diane
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Good clean work. Tries to create more business but not pushy. A bit pricy for the work I had done. Also need to read fine print on their coupon mailers as to free estimate.
Paul Falzone
A Response from: Doug

Thank you for reviewing our business. Im sorry you thought we have free estimates on repairs. Only new garage doors are available for free estimates Doug

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Service was prompt - same day was appreciated. Technician was pleasant and skillful. I was a little taken aback to spend XXX for a new garage door opener when I thought the job was going to be a repair. Clearly the new opener is excellent quality and works well. Surprising to me was to receive a "Moneymailer" discount offer in the mail two days later. I am hopeful to obtain a discount based on the coupon or at least a Senior Citizen Discount as mentioned in the the mailer which was not offered by the technician.
Meril Ram
A Response from: Doug

Meril, Call me direct at 973-283-3124. I will work with you on this issue. We appreciate your business and want you to be 100 % satisfied. Doug

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
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