This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Brian Smithson has worked on my garage door twice.(December 2009 and April 2010. He finds out what needs to be done and takes as much time as needed to do the job completely and dose it well. He has always been courteous,pleasant and accomodating. he does a very good job representing your company.
Technician seemed knowledgeble about what needed to be done,was thorough in his work and took the time to do all that needed to be done.The technician was there on time and acted in a very professional,courteous and plesant manner.
The new doors and openers are excellent! The tech was professional, knowledgeable about the product and gave an in depth lesson on operating the openers and doors. He was very neat in appearance and he removed every bit of scrap and debris from the premises.