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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Mike provided exceptionally competent and courteous service to our Newark home. He performed two garage door rebuilds, reducing the noise of the doors considerably. I had reviewed the website, like the fact that the technicians are certified. The prior installer had been contracted by the home builder and had made an error in judging the spring weights, possibly contributing to our problem. We will also enjoy the life-time warranty. Knowledge 5 out of 5. Courtesy. 5 out of 5. Timeliness 5 out of 5.
–Maria
