This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
EXTREMELY happy with the service we received. Technician was prompt, knowledgable, and went above and beyond fixing our problem. Could not be happier and will DEFINITELY recommend your company. Same day service was a bonus!
I'm sorry I forgot to send this back sooner. I put it in a pile of papersand just forgot about it. Just found it! The service technician Adam was patient,reliable,efficient and very nice, extremely competent and hard working. Thankd for all your help!