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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I was very disappointed with Precision's service. I had a repair issue because of a broken cable, and instead of fixing what was broken they wanted to replace everything and charge $XXX! If the customer just wants a repair, give the customer what they want! And for that they charge a $XX service fee!
A Response from Doug:
–Dave
Dave,
Thank you for your feedback. I had a discussion with your technician. He told me that your door was in an unsafe state. In particular, he told me that your bottom panel was rotted and would need to be replaced. I know you have elected to have no work done and have replaced the individual broken cable. Of course this your prerogative, however, we would never recommend you do this. Stainless steel cables do not break because of the weight of the door. Cables break because they are dragging through pulleys that are not turning or rubbing against something they shouldn't be. The best way to fix a door in this condition would be to rebuild the hardware and change the bottom section or replace the entire door. Tim recommended this to you and you have elected not to do it. The $69 service fee we quoted you before coming out to the house is not conditional of whether we do the work or not. I have reached out to you twice on the telephone to discuss this with you further. My goal is to have 100% customer satisfaction. If you call me back, I will make that happen. Regards.
Thank you for your feedback. I had a discussion with your technician. He told me that your door was in an unsafe state. In particular, he told me that your bottom panel was rotted and would need to be replaced. I know you have elected to have no work done and have replaced the individual broken cable. Of course this your prerogative, however, we would never recommend you do this. Stainless steel cables do not break because of the weight of the door. Cables break because they are dragging through pulleys that are not turning or rubbing against something they shouldn't be. The best way to fix a door in this condition would be to rebuild the hardware and change the bottom section or replace the entire door. Tim recommended this to you and you have elected not to do it. The $69 service fee we quoted you before coming out to the house is not conditional of whether we do the work or not. I have reached out to you twice on the telephone to discuss this with you further. My goal is to have 100% customer satisfaction. If you call me back, I will make that happen. Regards.
