First let me start with the positives. I called at 10am spoke to a real person and had an appointment between 12-4 the same day. Scott came fixed my door in about an hour.

A lot of the reviews complain about the pricing. I will have to go along with that. I had a broken spring, Scott pointed out that one of the pully's was shot and so was one of the cables. He told me to put back the same parts piece meal would cost me almost the same as having all new hardware installed. I asked how much and he said for new hardware that has a lifetime warranty was XXX. To me for two springs two pully's new rollers and some cable that is pretty expensive. You can tell that they try to upsell you to their pully's as they have a whole chart made that says ours vs. theirs why theirs is better. Now don't get me wrong it is well in their perogative to tell you that what comes on your door is not the best, and they probably do have superior parts than what comes installed on most garage doors. In the end I did have the work done, because the tech was already there and I didnt want to have an accident with the other spring going. But you can tell that what they want is not to just fix what broke but to upsell you to get all new hardware. I don't know what others charge or how other garage door repair companies work but to me the price was high. I do have the satisfaction of a lifetime warranty on all those new parts though.

We appreciate your feedback.
Thank you for your fair appraisal by pointing out both the positives and negatives of your experience with us. If you don’t know we have a 100% customer satisfaction guarantee along with a lifetime warranty on all parts. I will call you to make that happen.
I do want to explain what Scott did.
When I train our employees I instruct them the best way to fix a garage door long term is to rebuild it. In most cases replacing one spring on a door is equivalent to putting a band-aid on it. Garage door hardware is rated in cycles; much like a car is rated by how many miles it has on it.
The other spring has expanded and contracted the same number of times as the one that just broke. In reality our most unsatisfied customers are the ones who fix one spring and then call us one month later because the other one broke. Who wants to take a second day off to fix the door again?
Most garage doors are made up of 2 springs, 4 pulleys, 10 rollers, one set of operating cables, one set of safety cables, hinges and assorted nuts and bolts. Scott’s job is to inspect each of these components and look for wear and tear. When springs fail it is common to find frayed cables or grinding pulleys. For homeowners who are staying put, the best long term approach is to replace it all at once. Ultimately you make the decision that works best for you. Most of our customers appreciate our honest, educational approach.
With that said, if you are second guessing your decision, please call me to discuss your concerns today.
Thank you, Doug

On 3/30/2010, Tom stopped by my house, I complained that my door, if the windy day,my door had the problem open up, when the calm day, then it is OK. He changed the whole new door opener, then check the 18 point. But, after he left the second day, my problem remains, so, he did not solve my problem previously that I had my sears brand. Problems remains, I call, then the tech. of DAVID, I told David to change the wire connect to the eye in the bottom of the right and left hand side. He then changed those two wires, that was installed more then 10 years ago with sears brand. Why tech. Tom did not realize this two wires, he did not really check the whole 18 points at all. Please add those wires into your 18 points check list in the future. This means, my sears opener was OK, it was the old wires make the door can not open properly sometimes. I do not appreciate your tech.

We have reviewed the issues regarding your service and found that the safety eyes Tom had installed were defective. All wires were replaced when the new opener was installed. Although it is unusual to have a defective safety eye with a new opener, it does happen. As a Provantage dealer for Liftmaster Garage door openers we have a direct line to their product development team and have notified them of the issue. We also replaced your safety eyes with new ones on the same day you called for return service, and everything is working perfectly. We use Liftmaster products because they have a 99.6% success rate out of the box. We apologize for any inconvenience. If you have any problems in the future all parts and labor will be covered at no charge.

Best wishes.

I am very pleased with the installers and your office staff. I am not pleased with the panel. It looks mismatched and takes away from the curb appeal. May be an issue when I try and sell the house

Irwin, unfortunately when replacing panels only there will be differences in color between the old and new panels. This is due to the weathering over time of your original garage door panels. Any color will fade due to exposure to sunlight and the effects of weather. That is why we strongly suggest that our customers replace all panels. It is more costly but will save you curb appeal down the road.

Brandon, did a good job, however he put one of the pieces the wrong way and it broke, second day. It had to be fixed.

Leon, I apologize for any inconvenience that you had. As we are all human beings, we do make mistakes and errors do occur, and that is unfortunate. To confirm though, we did come out the same day you called and fixed the issue.

Be assured that we take these reviews seriously and are formulating a training session for our technicians on issues similar to this that lead to callbacks. My service manager will ensure that issues like this do not occur.

The service was well done. The technician was very informative and gave me good tips to keep the door working during the winter season. The price for the repair was high but the service was good.

I wish to commend Stuart for his knowledge and expertise but especially because he was courteous enough to telephone when he was delayed. He is a fine employee.

Made appointment for Monday a.m. Someone called my wife and confirmed it for Monday afternoon. Technician called Monday a.m. to say he was on the way.

Changed all rollers and door was working. Shortly after Stuart left, I opened and closed the door and a roller broke. Technician came back right away and replaced it. At this time, the door is working well.

Brian did a complete rebuild of my garage door....He was very helpful explained everything completely and was extremely proficient in his repairs. Other than the price I was extremely pleased.
Service was 5 star.... Price a 2....
A suggestion ??:
Precision Door should have a variety of "rebuild" plans in order to fit within the confines of different budgets.
If you had that as an option I would have no problem recommending Precision Door. Right now I would recommend...but would warn about the price

Thank you Mr. Barone for your review. I'm pleased that you felt the service was top notch. I work very hard at hiring the best people I can find to represent our company. Every one of our employees are subject to background checks, drug tests and a 2 month training program before they are allowed in your home. This is done because garage door technicians have the ability to have the code off your garage door opener without you knowing, gaining access to your home. It amazes me to find people that apply for jobs with us are rejected due to a criminal record and are working for my competitors next week. Our pricing structure on door rebuilds takes into consideration we are the only company in the industry that warranties the parts for the life of the homeowner. By using the best parts in the industry we can assure our customers they will not need to take another day off work to re-fix the door 18 months from now. We have considered offering rebuilds using inferior parts to reduce our pricing structure but feel that being like most other companies is not in our customers best interest. In December of 2008 we instituted a customer review process on our website. Almost every one of our customers are rating us just as you have. We have a 97% customer satisfaction rating. When I get a review with a 3 star rating I look at it carefully. I will consider your review as a possible way to improve my business. Best Wishes, Doug Bencsko

Ben was a gentleman. Just like everything else related to house repairs... It's expensive, but other than the cost, I have no complaints. The finished product appears to be well done..

I was pleased with Anthony. He surveyed the entire door and did the oiling that was required. He did have to try about 3 openers before one worked. When i called in the repair I should have been asked more questions so Anthony could have had the correct unit . But overall, I’m satisfied.