Click to see Bios, Ratings, Backgrounds & Drug tests
Report Cardsubmission
[?]
Tom Florzak did an excellent job and in addition was a very nice guy. A credit to your business and a great asset. Will certainly recommend your company.
–John Rogers
Report Cardsubmission
[?]
Save up to 30% with the new Energy Tax Credit
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Tom F has received 34 reviews, averaging:
Tom F's Bio:
Tom is a single dad of 4 grown children and a grandfather to 4. He loves live music festivals and going to concerts in general. His Hobby is collecting rock n roll posters and memorabilia. Tom is also a big Giants Football fan.
Service Call
Madison, NJ
Date: 08/29/2010
Report Cardsubmission
[?]
Service Call
Berkeley Heights, NJ
Date: 08/25/2010
Report Cardsubmission
[?]
Very impressed with both the telephone correspondence,the technician Tom.
–Hazelcorn
Safety Inspection
Paramus, NJ
Date: 08/24/2010
Report Cardsubmission
[?]
Your technician was prompt and courteous thank you for the nice work
–Fred Buff
Garage Door Opener Install
Short Hills, NJ
Date: 07/27/2010
Service Call
Montville, NJ
Date: 06/27/2010
Report Cardsubmission
[?]
Technician was fanstastic took time to explain what was needed and then did it quickly
–Robert burns
Service Call
West Milford, NJ
Date: 06/26/2010
Garage Door Opener Repair
South Orange, NJ
Date: 06/21/2010
Onlinesubmission
[?]
Excellent service. I bought a keypad for my garage door. So far it works. Ended up costing more than original quote.
A Response from Doug:
–Vivian
Vivian, Thank you for your feedback. I reviewed the notes on the file and noted you were quoted a price by phone. The technician was not aware of the quote. I have credited your credit card for the price difference plus tax. I hope this addresses your concern. Thank you for using Precision Door.
Broken Garage Door Spring Repair
Denville, NJ
Date: 05/29/2010
Onlinesubmission
[?]
YOUR SERVICE WAS GOOD.BUT YOUR PRICE FOR A DOOR REBUILD WAS TO HIGH. AFTER YOUR SERVICE I CALLED OTHER DOOR COMPANY FOR PRICE QUOTES ON THE SAME SERVICE.ALL AROUND XXX WITH TAXS. I WOULD NOT RECCOMAND YOUR COMPANY TO ANY BODY DUE TO YOUR PRICES.
A Response from Doug:
–John
Dear John,
Thank you for your comments.
We are not the cheapest garage door company in New Jersey.
I know my competitor will quote lower prices, especially over the phone. If you look further than just price you will probably find all things are not equal. Our garage door rebuild comes with a lifetime warranty. Most companies only offer 1 to 3 year warranties because of the type of parts they use.
The biggest difference in price however is not related to that. One of our largest expenses is related to insurance. Worker’s compensation Insurance is by far the most expensive and is required by state law. You would be amazed by how many contractors who don’t carry it. If an accident was to occur and the coverage was not in place the worker can actually sue the home owner. These two topics above are some of the items that come into play when we are establishing our prices.
With that being said; we still carry a 100% customer satisfaction guarantee. Our goal is to make you happy and a satisfied customer, please call me to discuss this matter further.
Thank you, Doug
Thank you for your comments.
We are not the cheapest garage door company in New Jersey.
I know my competitor will quote lower prices, especially over the phone. If you look further than just price you will probably find all things are not equal. Our garage door rebuild comes with a lifetime warranty. Most companies only offer 1 to 3 year warranties because of the type of parts they use.
The biggest difference in price however is not related to that. One of our largest expenses is related to insurance. Worker’s compensation Insurance is by far the most expensive and is required by state law. You would be amazed by how many contractors who don’t carry it. If an accident was to occur and the coverage was not in place the worker can actually sue the home owner. These two topics above are some of the items that come into play when we are establishing our prices.
With that being said; we still carry a 100% customer satisfaction guarantee. Our goal is to make you happy and a satisfied customer, please call me to discuss this matter further.
Thank you, Doug
Broken Garage Door Spring Repair
Product:
LiftMaster Button Remote
Technician:
Broken Garage Door Spring Repair
Wantage, NJ
Date: 05/23/2010
Onlinesubmission
[?]
I would recommend Precision Door Service to anyone. Tom was prompt, courteous, & professional. The sticker shock was a surprise, but I feel good about the installation and would recommend to family and friends.
Thank you!
Thank you!
–Joe
Broken Garage Door Spring Repair
Product:
Precision Torsion Spring
Technician:
Garage Door Opener Install
Bedminster, NJ
Date: 05/14/2010
Onlinesubmission
[?]
My wife and I have lived in New Jersey for approximatley 5 years and had no garage door issues until yesterday. Not having any knowledge of who to call, I looked on the web to see who did service in our area.
After looking at several sites, I was very impressed with your web site, first,with the strong focus on customer service and second, I was pleased to see the photo of your Technicians and the fact that all were clean-cut and neatly dressed. I felt that gave me insight into the character of the company and made the decision easy on who to call for service. The Technician who came was excellent. I have already given yhour name to two friends for if/or when they need garage door service.
A Response from Doug:
After looking at several sites, I was very impressed with your web site, first,with the strong focus on customer service and second, I was pleased to see the photo of your Technicians and the fact that all were clean-cut and neatly dressed. I felt that gave me insight into the character of the company and made the decision easy on who to call for service. The Technician who came was excellent. I have already given yhour name to two friends for if/or when they need garage door service.
–Dave
Thank you for you kind words. When I created our website I felt it was important for our customers to feel comfortable with the technician they were sent. I am glad it worked out and that you are happy and referring customers already. Nothing is more powerful than word of mouth.
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Precision Garage Door
1(888) 490-8700
220 West Parkway Suite 9
Pompton Plains
NJ
07444
NJHIC License #
13VH03118600
- Bergen County
(201) 977-4870 - Essex County
(973) 577-7920 - Hunterdon County
(908) 271-4227 - Morris County
(973) 975-4631
- Passaic County
(973) 988-1697 - Somerset County
(908) 333-4087 - Sussex County
(973) 862-4716 - Union County
(908) 418-4588
- Warren County
(908) 747-4357
