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about Precision Overhead Garage Door in:
Lake Hopatcong, NJ
Precision Overhead Garage Door of New Jerseyhas received 28 reviews, averaging 4.85 Stars:
Lake Hopatcong, NJ
After the above review was sent I received a call from Rob Zuniga of Precision Garage Doors Service Supervisor. He reached out to discuss the review and apologized for the contact on a Sunday. He further asked what I thought would be a reasonable charge for the repair. He then offered a refund of $200 to bring the charge down to $300.07. I have since received the check, which made it a bit better. Long and short see what the estimate is. If you think it's too much negotiate the final price. Still it's a bit expensive for two springs and a 40 minute service call. I was sent an email from Doug to comment on the review which this is. It would have been so much easier to have detailed estimate like most reputable companies do, and charge a fair price from the beginning. It was great to have a service call on the same day but follow what they advertise and itemize the estimate for a fair price repair for both the customer and the company. Yes the company needs to make a profit and pay for their overhead, but fair pricing is a must.
Lake Hopatcong, NJ
Outstanding communication and extremely prompt. No high pressure sales but very adeptly offered multiple options so we can make the best decision.
- Mary & Kenny Kennon
Hi Mary! Offering homeowners multiple options allows you to make a decision you are comfortable with. Thank you for choosing Precision and we look forward to helping you with any future garage door needs.
Product:
Lake Hopatcong, NJ
Great service! Chris was very knowledgeable and very nice to deal with.
- Jennifer Reiter
Thanks for the review, Jennifer! We love hearing about the impression our techs make on customers, so thank you for sharing. Reviews like this help homeowners know Precision is a name you can trust for garage door repairs.
Product:
Lake Hopatcong, NJ
Awesome work! Thanks
- Tony Sgotto
Thanks for the review, Tony!
Lake Hopatcong, NJ
Precision helped me a few years ago and the results were outstanding. So using them again was a no brainer.
- George Somers
Product:
Lake Hopatcong, NJ
I have used Precision many times over the last 15 years and I am always satisfied with their service. They stand by their work and always do a great job. Matt was the technician who helped me most recently and he was very pleasant and patient with me, taking time to explain everything he was going to do. It was a pleasure dealing with Matt, and Precision, as it always is, even when my garage door is giving me problems. I highly recommend this organization!
- Jeff Shephard
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Service Technician Team : Matt D
Lake Hopatcong, NJ
Rick presented my options and offers, well appreciated. Chose the service and he performed the job, with testing done to my satisfaction. Well worth the service and work!
- Dean M.
Product:
Lake Hopatcong, NJ
Precision door people are picture perfect from initial call to completion of the job took less than 16 hours. Amazing. I called on Friday 2nd March at 6PM to get a new garage door opener and replace springs for another door. They gave the appointment for Saturday 3rd March 8-12 noon. Doug Zuniga arrived at 9AM and took me through various options that I have in a clear and precise manner. After agreeing for the above services, Doug did an excellent job and showed me what all he did and left the place immaculately clean. Doug knows the job extremely and is well trained and very well mannered. First time a home service that I am extremely satisfied and would recommend highly Precision door. I give them a FIVE STAR ***** rating Kumar
- Kumar Vedantam
Thank you very much Kumar for the nice review . Your technician's name was Robert Zuniga, Doug is the owner.
Product:
Service Technician Team : Rob Z
Lake Hopatcong, NJ
5 Star Professional Knowledgeable Quick
- Ken Greene
Lake Hopatcong, NJ
fast to respond, one day later everything was fixed
- Michael Schmitt
Lake Hopatcong, NJ
Kevin was super, did an excellent job. Explained everything very clearly!
- Jeff Eisele
Product:
Lake Hopatcong, NJ
Great Service, Tim was very thorough, professional and friendly...I am happy that I chose Precision!
- Martin Gagnon
Product:
Lake Hopatcong, NJ
Lou was fantastic and really cared about making sure my door was safe.
- Steve N
Lake Hopatcong, NJ
Roberto Z and Christina the inside sale person was very helpful and
- Terry Tucker
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Service Technician Team : Rob Z
Lake Hopatcong, NJ
I would rate your company a 5 as met all of my expectations in installing my new lift master garage door opener. The installer was on time, polite and installed the opener in a very professional manner.
- Terry Tucker
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Service Technician Team : Rob Z
Lake Hopatcong, NJ
Love our new doors! Kenny did a great job. Arrived on time, polite, worked very neat, explained our new system, a total great experience. State of the art garage door openers, quiet, smooth, and work great. The doors are high quality and look fantastic. A++++++ all the way.
- Mark/Cindy Magath
Product:
Lake Hopatcong, NJ
I would recomend Precision with no reservation. They are extremely professional and took the time to explain every question I asked. The technition I had was Brian and he was fantastic. He made me feel confident and his appearance was very professional. I used Lake Hopatcong Door company the first time I had the door repaired and it was a nightmare. I will never use another company other than precission. If you want a quality and professional job call Precission. If you want a company that only cares about cash and leaves you with a dangerous garage door call Lake Hopatcong Door Co,
- David Jarvis
Product:
Lake Hopatcong, NJ
Drew is very knowlegeable and did a great job with finding the issue with our doors and then fixing them. Great Job !!! - Thanks
- Gus Bahamondes
Product:
Lake Hopatcong, NJ
Andrew did a great job. He called ahead and was right on time, he assessed the situation and fixed my door in a matter of minutes. He was very professional.
- andrew bethune
Product:
Lake Hopatcong, NJ
The service technician showed up when expected. He was very professional and explained what repairs were needed. He worked quickly and efficiently. Very happy with the service.
- Susan Pesco
Product:
Lake Hopatcong, NJ
Very satisfied with service, Bob replaced sensors. Thanks!
- Michelle Strzok
Product:
Lake Hopatcong, NJ
Very satisfied with service, Bob replaced sensors. Thanks!
- Michelle Strzok
Product:
Lake Hopatcong, NJ
The technician was very informative about the solution to our garage door "problem" Thank you!
- John Miller
Product:
Lake Hopatcong, NJ
Though a little late arriving it was no problem. Tim is a great guy very knowledgeable and very professional! He's a good company representative . I am very satisfied and will return if needed
- Lincoln Edwards
Product:
Lake Hopatcong, NJ
The technician arrived promptly, worked on fixing the problem, completed the project and made sure everything was in good order before he left. Based on my recent experience, I'd recommend Precision and also call them again if/when I need any work on my garage door or garage door opener.
- Virginia
Product:
Lake Hopatcong, NJ
They arrived early so I did'nt have to sit around wasting a day waiting for service
- Norma Lilley
Product:
Lake Hopatcong, NJ
Besides doing a very good job .Brandon is a very nice young man very helpful
- Lois Daniels
Product:
Lake Hopatcong, NJ
It may have been Jeff or Jared,Iâ??m not sure. They were very Professional and thorough, I would definitely use Precision again. Thanks, Bryan Fitzpatrick
- Bryan Fitzpatrick
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
License
NJHIC License #13VH03118600
Extreme rip-off. If I could give minus 5 stars I would. Technician arrived 2:10 pm. Technician was 10 minutes late for the 4 hour window. Site stated that the service charge would be waived if late. Technician spent more time on the inspection than replacing the springs. Technician was there a whole 40 minutes, left at 2:50 pm Technician Brian replaced two springs that could be purchased from Home depot for $35. There was a non itemized invoice for $500.07. It's a shame to take advantage of a Senior Citizen. You have no Idea what the parts charge or the labor charge was. I would love to have a job that paid $500 for less than an hour's work. I reached out to the company, and I was told the team leader was not available but would return the call. The next day the technician Brian called back not the team leader. I was not able to speak with him at that time.
- Bernard Kotchkowski