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Tommy S

Tommy S
Service Technician Team
Reviews: 77
Average: 4.99 stars
Background: 4/22/2019
Drug Test: 4/23/2019
Tommy S has received 77 reviews, averaging 4.99 Stars:
1 2 3 4 5

Tommy S's Bio:

Tommy is a graduate of Pequannock Twp High School. He enjoys playing golf, basketball, and spending time with his family and friends. In his free time, he volunteers as a traveling basketball coach. His favorite sports teams are the NY Knicks, Giants, and Yankees.

Review:

Our door spring broke and we could not open the garage. Tom arrived on a weekend, assessed the problem(s), offered alternatives, and finished the job in a matter of hours, while courteous, friendly, and professional the entire time. Easy to book, reliable timing, no hassle, efficient, no obligatory up sell. Thank you Precision and Tom for an excellent experience!

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Tommy S Service Provided:
Garage Door Opener Install

Product:
Springs

Service Technician Team : Tommy S
Review:

Thomas was terrific, very friendly, knowledgeable and determined to do the job. My garage door now works very well.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

Thank you Thomas Sackmann for your excellent service and quick response. Your knowledge, professionalism and presentation were outstanding. You were extremely helpful to us to make the right decision. You did a great job on our garage door replace rollers, springs, cable, pulley. Highly recommend you to family and friends.

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Tommy S Service Provided:
Garage Door Repair

Product:
Cables

Service Technician Team : Tommy S
Review:

I am thrilled I found Precision Overhead Garage Door of New Jersey on Google. I am so appreciative of the very quick response, and especially that there is always someone who immediately answers the phone. Receptionist Sarah Thiel was wonderful to work with. She was always so pleasant, kind and accommodating. After initially speaking with Sarah, I knew I chose the right company! The text/email communications were phenomenal. I always knew exactly what was going to happen! I wasn’t home when technician Thomas Sackmann arrived but my husband very enthusiastically said he was A+++++ superb! He immediately saw what the problem was and gave my husband 3 options on how to proceed with the job. My husband said Thomas knew exactly what he was doing, got right to work, and with great “precision” completed each task with confidence and expertise. I spoke with Thomas on the phone and my husband and I appreciated his friendliness, kindness and upbeat personality! We would highly recommend Precision Garage Door Service to anyone who is looking for a highly professional and skilled company to get your job done in a very timely manner. Courteous, friendly and knowledgeable staff is definitely an added bonus to this company! Thank you!

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Tommy S Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Tommy S
Review:

Just finished my appointment today and what outstanding service from Tech Tom did on my garage opener explained everything clearly and gave my best options.. Thank you again for great service..

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Tommy S Service Provided:
Garage Door Repair

Product:
Opener

Service Technician Team : Tommy S
Review:

Thank you for having an appointment available right away to fix my garage door that wouldn’t close. Dominic was early, knowledgeable, and efficient.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

We had an emergency situation with our wooden garage door at 12:30 AM. When the door started to open, the old tension spring on the right-side track broke, causing the rear portion of the spring to impact and break the track supports, causing the track to fall down. The right side of the garage door remained down, while the left side was partially lifted. The door was jammed in this slanted position and the top portion was off the track and leaning into the garage. I called Precision at about 1 AM and was quickly connected to their answering service. The agent was very professional, collected my contact information, and scheduled a service call for later that day at about 10 AM. I received text and email confirmations of the service date/time. The repair technician, Tom, promptly arrived at about 10:30 AM, surveyed the damage, and suggested repair options. He then requested assistance from his supervisor, Lou, in managing this extensive repair job. Tom and Lou carefully straightened the garage door, rebuilt the right-side track supports, replaced all the rollers and springs, and got the door smoothly moving on the original tracks. A new LiftMaster garage door opener was installed with a new keypad and remote controls. The repair was completed the same day. Our 50-year-old garage door now operates smoothly, quietly, and better than before. The repair technicians were professional, fully explained the repair plan, worked carefully to avoid damage to the garage door and the car that was still parked in the garage, tested the new installation, answered all my questions, cleaned up, and maintained a sense of humor during a challenging repair operation. The total repair cost was shared with me before the work started and there were no surprise additional charges. This was my first customer experience with Precision. I will certainly contact them in future if repairs are needed, and will recommend them to neighbors as a reputable repair service with highly competent technicians.

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Tommy S Service Provided:
Broken Garage Door Spring Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team : Tommy S
Review:

Great, fast, same day service. Swapped out broken sensor and made minor adjustments to garage door that they installed about a year ago. I highly recommend Precision to anyone looking for a complete motor/door/rail package or just for modifications and repairs of existing door.

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Tommy S Service Provided:
Garage Door Opener Repair

Service Technician Team : Tommy S
Review:

tom was quite professional and quite knowledgeable regarding product highly recommend precision co. arrived early and called before coming

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Tommy S Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team : Tommy S
Review:

Tom Sackmann did a great job repairing my second garage door (Kevin S. did the first one and he was great too!) Tom was professional, entertainingly funny and talkative, and worked fast and efficiently. If I were you, I would give him a raise and use him to train other installers about how to deal with customers. It was a joy having him do the work on my garage door today. Thanks for sending a great tech who did great work!

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Tommy S Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Tommy S
Review:

I’ve used Precision Door Service for some time now. Their technicians explain everything before they do the work, they give you alternatives. They show in on time and their rates are reasonable. I would highly recommend.

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Tommy S Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Technician Team : Tommy S
Review:

I am very happy with the service from Precision Door. Thomas Sackmann, the technician answered all my questions and worked to fix the problem that I was having. I recommend Precision highly.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

Thought Tom to be timely, courteous and candid

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

The technician Tommy was very friendly and knowledgeable. He took care of all the issues I was having with my garage door.

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Tommy S Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Technician Team : Tommy S
Review:

The service rep who did the work was very polite and professional. He did a great job and was done quickly.

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Tommy S Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Service Technician Team : Tommy S
Review:

Thank you for getting to us ASAP to fix our garage door. Thomas was extremely professional, thoroughly explained everything to us and quickly and efficiently took care of the problem. I have used your company for over 20 years and will continue to use you in the future.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

Courteous and efficient service. Use Precision for all my garage door needs.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

Tom did a great job. Very friendly and professional, he know what he was talking about.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

Exceptional service. Would highly recommend.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

I chose to call your service because on your website, you promised a response in four hours. Your dispatch did not quite meet that, but when your technician Thomas Sackmann arrived, it was a blessing. Our entire spring assembly and cables were a twisted mess and we feared that our holiday plans would be ruined. Thomas calmly surveyed the scene and you could see that he was developing a step by step action plan. I was amazed how accurately and efficiently he worked to save the day. Thank you Thomas Sackmann, technician extraordinaire.

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Tommy S Service Provided:
Broken Garage Door Spring Repair

Service Technician Team : Tommy S
Review:

What a great experience. Tom was pleasant and knowledgeable. He corrected the problem quickly and correctly. You company should be happy and proud to send out a technician like Tom. He also provided me with a quote for a new garage door and I immediately put down a deposit.

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A Response from: Doug

Hi Don! Thank you for choosing Precision! Tom is a great member of the Precision team so we appreciate you taking the time to acknowledge his skills and professionalism. We look forward to helping with any future garage door repairs.

Tommy S Service Provided:
Garage Door Repair

Product:
Garage Doors

Service Technician Team : Tommy S
Review:

Your Tech Thomas Sackmann was courteous & professional. He called ahead of his arrival and arrived during the time frame stated in the appt. confirmation (actually at the beginning - which was good). He explained my options for the job as well as the cost. He effected the repairs I requested and performed them efficiently and effectively. I received all the documents that pertained to the job ( ie. appt confirmation, invoice etc.). All is good.

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A Response from: Doug

Hi Robert! Thank you for such a wonderful review! Tommy is a great member of the Precision team, so we appreciate you taking the time to acknowledge his skills and professionalism. We look forward to helping with any future garage door repairs.

Tommy S Service Provided:
Garage Door Opener Repair

Product:
Rollers

Service Technician Team : Tommy S
Review:

Thomas Sackmann Very professional and so nice. He explained everything that was needed gave us options with no pressure and fixed our issue the same day! It was a fantastic experience and will definitely recommend Precision to anyone who needs them. Thank you Tom!

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Tommy S Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team : Tommy S
Review:

The best! Prompt, courteous, knowledgeable - what’s not to like!

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

I was so pleased with the service that Tommy Sackman gave to us. He will be coming back to put in new motor & other parts needed. He was extremely professional. Very pleased.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

I chose you because of the excellent service you have given me. And your integrity as shown y Thomas who explained that I did not have a problem. I asked him about the second door which I know needs entire unit replaced. I intend to do it in the next month or two so I will be contacting you. And if possible would be happy to hive him do it. Thank you so much fir your courtesy and service

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

We did service with Precision in the past. So we knew we were getting high quality service.

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Tommy S Service Provided:
Garage Door Repair

Service Technician Team : Tommy S
Review:

good work

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Tommy S Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team : Tommy S
Review:

The technician was excellent, service was excellent and technician was courteous and informative.

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Tommy S Service Provided:
Garage Door Opener Repair

Service Technician Team : Tommy S
Review:

Great Service!...and installers!

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Tommy S Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team : Tommy S
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Precision Overhead Garage Door Service
Office: (973) 283-3555
220 West Parkway
Suite 9

Pompton Plains, NJ 07444
Precision Overhead Garage Door Service
Office: (908) 213-5990
336 Main St
Bedminster, NJ 07921