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about Precision Overhead Garage Door
Precision Overhead Garage Door of New Jerseyhas received 9961 reviews, averaging 4.93 Stars:
Hanover, NJ
Somerset, NJ
Any homeowner will tell you there are people who come to solve your problem and there are people who come to "sell" you more stuff. There are repair people who's idea of "repair" is wiping a greasy rag over the equipment and handing you the bill and there are people who come and not only look at the immediate problem but upstream and downstream from it, to trace the chains of causation and the chains of effect so that things not only are fixed in the immediate but stay fixed. It is the difference between work and craftsmanship. Matt Dewald and the team at Precision are "craftsman" . Their goal is not just fix the issue but to solve the problem. I know this may sound like hyperbole but I am dead serious. I have spent the last 40 years developing systems to diagnose and repair complex equipment ranging from nuclear reactors to blowout preventers on offshore oil rigs. I have spent time with those who "claim" to know what they are doing and those that actually do. I know the real deal when I listen to how they talk and the go about their work Matt and the team at Precision are the "real deal".
- Fred Simkin
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Service Technician Team : Matt D
Cranford, NJ
Mike did an amazing job. Quickly assessed the issue and implemented the a cost effective long term solution. New motor and springs. Came out in a Sunday! Thanks again
- James Griffin
Clinton, NJ
Dealing with Precision Door was a great experience. My initial phone conversation was with Brittany who scheduled my appointment and the timeframe worked perfectly for my day. What a delight speaking with her. Shortly afterwards David B called to say he'd be arriving shortly. David was terrific in explaining the options available to repair the garage door. He courteously and patiently answered all questions and walked me through what the repair would entail. He completed the repairs (spring, cables, pulley, brackets and more) and even showed me how to lubricate the door/hinges going forward. If you need your garage door fixed, repaired or replaced I highly recommend Precision Door! This is a company that gets what customer service is all about. Thank you for having such an outstanding team.
- Judy Onystok
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Service Technician Team : David B
Washington Twp, NJ
$1400 to fix a broken spring and replace some screws that were rusting. Ridiculously expensive! Will not use them again!
- Elisa Oddi
Wayne, NJ
Xavier Ramirez replaced my garage door opener. He took the time to explain what he was going to do and once installed explained how to use it. I couldn't have asked for a nicer, kinder person. He was amazing. Whoever hired him made a fantastic choice!! Please let him know how much I appreciate him.
- Carol Jurkiewicz
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Service Technician Team : Xavier R
Fair Lawn, NJ
The service technician Ethan showed up right in time. After going over the problem with the garage door. We discussed three option that was offered. After picking which option Etan went right to work to fix and replace the damaged parts. Ethan spent a couple of hours and explained every step of the work. Upon completion we checked and double checked the door. Ethan then did a great job in cleaning up He is a true asset to your company
- Jay Fishkin
Berkeley Heights, NJ
Matt DeWald was great! He came to my home and explained everything and showed me everything that needed to be repaired. He was patient and kind, I appreciate that him and Precision were able to come to my home the same day that the door broke and fixed it, what a relief—thank you Precision and thank you again Matt!
- Anthony Simonelli
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Service Technician Team : Matt D
Plainfield, NJ
Matt Dewald can be described by only one word Outstanding. Matt was professional with a pleasant demeanor. He explained what needed to be done and then completed the task. As I indicated before Matt is and Outstanding individual. Thank you very much.
- Gavin Cooper
Ringoes, NJ
Sean came out and did a great job on our out of sync door. Replaced the rollers and adjusted everything. Will be working with them in a few years to replace both doors when we redo the driveway.
- Warren Meade
Union, NJ
Service Tech David Paz was great. He was very informative and explained everything that he was going to do. I am very happy with the work and my garage door is now secure with the new opener, with keyless entry and remotes along with the bottom door seal... Would definitely recommend.
- Barbara Lehmann
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Service Technician Team : David P
Washington Twp, NJ
Tom was personable and professional. He was quick to diagnose the problem and then repair it. He gave us options without pressure. He made sure the door opener was working properly before he left. He also left the area clean. We were very happy with his work and would recommend Precision Garage Door Service.
- Glenn H
Parsippany, NJ
A star rating of "5" is not enough! You deserve a "20"! It is so stress free dealing w Precision Overhead Garage Door Service! Other door service companies should take some tips from the best, most professional company - Precision!! David, the service rep, was extremely skillful, professional, and helpful. I am so grateful that I chose the #1 Garage Door Service, and always will!
- Kathy
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Service Technician Team : David B
Morristown, NJ
We had Xavi fix our garage door today. He came within the expected timeframe, called when he was on his way, evaluated the situation and offered a choice of fixes. He then fixed the door quickly and satisfactorily. He was friendly and neat.
- Lois
New Providence, NJ
We always use Precision Garage Door for all of our garage door needs. Whether it be basic service, or replacement parts, we are always pleased with the professional service we receive. From the friendly office staff, to the knowledgeable and friendly service technicians, Precision Garage Door delivers!
- Linda Molstad
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Service Technician Team : Kevin S
Parsippany, NJ
Dave did a very professional and proficient job. The repair exceeded my expectations. He even found several items that were dangerously worn and would have broken in the near future. Plus, he installed a safety cable to prevent a serious injury. He was very courteous and informative in showing me how to maintain the door system. Overall, Precision provided a very satisfying experience.
- Jim Cassella
Vernon, NJ
Great job. On time. Everything as it should be.
- Alexander Smith
Readington, NJ
I have reached a point in my life where I think Customer Service no longer exists --- then I called Precision Garage Door. I will admit, I hate the voice prompts one has to go through to get to a human, however, once past that everything was amazing. My appointment was arranged quickly for the next day, and pretty much to "my convenience". This only happens when you're not waiting - I had a previous appointment , James showed up at the beginning of the 2 hour window (and wasn't that so much better, a 2 hour window, not 4 or 6) and unfortunately my appointment was running late, but he waited. He offered a couple of solutions, explaining each. Once I made my decision he set to work. He was quick, efficient and neat. James was a very pleasant, articulate individual and had an answer for all my questions. I wouldn't hesitate to call Precision again if I needed too, and I highly recommend this "customer" focused business.
- Renni Turillo
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Service Technician Team : James N
South Orange, NJ
David was on time, efficient, and courteous. Thank you.
- Ross Robak
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Service Technician Team : David P
Wantage, NJ
Excellent communication. Technician was prompt courteous and very knowledgeable. Appreciated his kindness and quick resolution of our issue. Will use this company again.
- James Bolte
Fairfield, NJ
Alan did a very professional job when repairing my garage doors. Thank you
- Susan Pestrichello
Clifton, NJ
5/5 Stars - Exceptional Service from Ethan at Precision Overhead Garage Door Service! I recently had the pleasure of having Ethan from Precision Overhead Garage Door Service come to my home to fix a broken garage door spring. From the moment he arrived, Ethan's professionalism and friendly demeanor were immediately apparent. He quickly assessed the situation and explained the issue with the broken spring as well as some other deficiencies pertaining to my garage door. Ethan was not only punctual but also remarkably efficient. He had the new spring installed and the door operational in no time. His thoroughness ensured that everything was working smoothly, and he even took the time to check and replace other parts of the door mechanism to preempt any future issues. What stood out the most was Ethan's personable nature. He made what could have been a stressful experience quite pleasant with his engaging conversation and clear explanations about maintenance tips for my garage door. His expertise and willingness to share knowledge made me feel confident in the service provided. If you're looking for timely, knowledgeable, and thorough service, Ethan from Precision Overhead Garage Door Service is the person to call. He truly exemplifies what customer service should be. Thank you, Ethan, for your excellent work!
- Chris Davidson
Union, NJ
Technician was great. I felt comfortable with him and feel trusting of his estimate. Pretty sure that I will go with your company.
- Beverly Porter
Riverdale, NJ
Tom was excellent. He quickly diagnosed my garage door issue and was very creative on correcting the issue!
- Stuart Halperin
Scotch Plains, NJ
The whole experience with a precision was easy and professional. From scheduling right through to the repairs. Kevin our repair expert was excellent. Courteous, efficient, informative about the process and did a great job replacing our garage door springs and rollers. I highly recommend Precision.
- Richard Hille
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Service Technician Team : Kevin S
Westfield, NJ
Service and communication were excellent. 100% across the board.
- Joseph Tilocca
Westwood, NJ
We found Precision Door reliable and very professional!Mike came on time and showed us our options for a new garage door.The process took about 45 minutes,and he explained everything clearly.The order took about 2 weeks,and our installation appointment was made for the next day!Wow!So quick; Julian finished the job in about 2 1/2 hours!The door looks beautiful!Bravo!We recommend Precision Door-They are tops!!
- Elizabeth Gheno
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Washington, NJ
David was professional, courteous, and knowledgeable. He was able to quickly diagnose the issue I called for, show me My options to fix it, give me recommendations, and took care of everything. I would have David back for any issues I may come across in the future
- Branden Werner
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Service Technician Team : David B
Glen Rock, NJ
Service was quick, well-done, and altogether painless.
- Sheila Hittman
Wayne, NJ
Your tech showed up on time and corrected the problem very efficiently Jon gets a 5 star rating from me!!
- Rich Palinski
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Extremely prompt same day service. David was not only polite and personable, but explained all parts of my original garage door opening system and got to the root of the problem with immediate efficiency. There was no “upsale” to replace what was still functioning and the conclusion to replace what no longer worked, with price point choices, made decisions easy. Work was completed quickly, after which operating instructions were reviewed by David with me, in addition to providing the usual manufacturer’s product manual. The garage was also left in pristine condition with all installation debris removed. What a treat to experience prompt, pleasant and skilled service from David and Precision!
- Dianne