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about Precision Overhead Garage Door in:
Sparta, NJ
Precision Overhead Garage Door of New Jerseyhas received 125 reviews, averaging 4.87 Stars:
Sparta, NJ
Sparta, NJ
Tim was punctual, friendly, and knowledgeable. PDS charges more than the "big box stores," but their excellent staff makes it worth the premium. I had a billing dispute with the company, but they resolved it to my satisfaction.
- Rick Schluter
Sparta, NJ
Tim was punctual, friendly, knowledgeable, and professional. However, my overall experience with your company was definitely negative. I paid a premium to have your company do the work. I could have paid $XXX at Home Depot (I know that it would have been a subcontractor) to have the identical opener purchased and installed. Instead, I paid $XXX for your technician to do it, a premium of $XXX (minus a $XX coupon). I was okay with that, because I've been happy with your company in the past, and I was certain that the job would be done right. But, to then get hit with the $XX service call fee was a very unpleasant surprise. Whenever I've had electrical, plumbing, etc. work done, there's always been a service call fee, but it would be waived if I then had the technician do the repair or installation. I'm amazed that you charge that fee, when your technician was already at my home (he didn't have to make a return trip to do the job), it was a replacement of an existing opener (not an installation from scratch), and I'm paying a hefty premium. I would not use your company again, and there's no way that I could recommend you to others, given your current policy. I can be reached at XXX-XXX-XXXX if you have any questions or comments. Prices and contact number redacted by webmaster.
- Rick Schluter
Rick, Thank you for your comments, I am upset that this happened to you. I agree with your comments and agree that the service call should be refunded and will do so. I will inform my Service Manager to review this matter to ensure this does not occur again. I thank you for your past patronage and look forward to winning back your future garage door needs.
Product:
Sparta, NJ
Vinnie was wonderful. He called half an hour ahead of time to let me know the precise time he would arrive, then arrived exactly then. He was polite, personable and professional. He clearly explained what he was going to do, then what he had done afterward. He also explained what needed to be done in the future.
- Glenn Oakley
Sparta, NJ
DAVE DID AN EXCELLENT JOB REPRESENTING YOUR COMPANY.I WOULD AND WILL CALL PRECISION DOOR AGAIN!
- THOMSON
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
I believe I called you the last time a spring popped. Anyway, Brian was prompt, neat, courteous. Explained it all. Got it done. Shook hands...personable and professional!
- david upright