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about Precision Overhead Garage Door in:
Passaic County, NJ
Precision Overhead Garage Door of New Jerseyhas received 1156 reviews, averaging 4.94 Stars:
Wayne, NJ
Product:
Wayne, NJ
Brandon di a wonderful job looking at my garage door to see if all is in good working order. He was very personable and is a great representative of the company. Give the man a raise. He deserves it.
- David Tribiano
Product:
Pompton Lakes, NJ
Drew arrived promptly and repaired the problem quickly - torsion spring cable unspooled.. Drew is a great tech to deal with.
- Joe Mayer
Product:
Pompton Lakes, NJ
Completely satisfied with the job of replacing the springs on my garage door. Bob was very helpful in explaining what he had to replace and he gave me an overall explanation of how to keep sensors clean.
- Marie Gasior
Product:
Clifton, NJ
Very professional and proficient
- Helen Kral
Product:
Paterson, NJ
5 Stars Was very happy with the service beginning to end.
- tom conyers
Product:
Clifton, NJ
My garage door couldn't open automatically because a metal piece snapped off. I was pretty upset because I am so used to keeping my vehicle there safe and sound from the elements. Luckily, I was off from work and called Precision around 10:00 A.M. I couldn't have been more pleased with my technician Gaetano. He had been delayed on a particularly difficult job, but still went out of his way to come to my home on same day I called for help. Gaetano was pleasant, polite, friendly, and best of all, extremely competent at his work. He assessed the problem with my garage door and fixed it perfectly. I am so pleased and I couldn't have asked for a better Service Technician. Thank You Gaetano, you put my husband and myself completely at ease and assured us a peaceful night's rest with no more worries about the garage!
- Iris Barnhart
Product:
Wayne, NJ
Drew was very personable.He explained everything he was going to do.He answered all my questions in a very professional manner.
- catherine baines
Product:
Wayne, NJ
Excellent service. The service tech called before coming to my house. Did the work scheduled and he did not try to sell additional products that I didn't need. I would recommend the company. The only issue I ordered the service via AAA special and wasn't advised that they only did that service at specific times.
- Bob & Ruth Cusick
Product:
Hewitt, NJ
I was requesting a free estimate to replace 2 garage doors and install 2 new openers. I was pleased with the timeliness of the representative. The estimate was on par with other estimates I'd received and the representative assuring me that even if we get a better bid, Precision offers a price match guarantee. I haven't received all the solicited estimates yet, but I am leaning towards Precision.
- Rique Blanco
Oak Ridge, NJ
We had our door repaired. Drew was our repairman and he was very courteous and very professional. He knew his business well. Drew even called to schedule our appointment earlier because he had completed his other job. really appreciated that. Keep up the good work. I'm not sure if the 5th star came through.
- Sylvia Berzinski
Product:
Wayne, NJ
Andrew (Drew) came out today to assess my broken garage door. The cable had snapped so we were in need of repair. He did an excellent job at detailing all of the repairs that were needed (either critical, or recommended) and itemized the cost/benefits of each. In the long run, I decided to have the entire system of the door rebuilt, and was thankful that Drew was so well versed and was able to explain everything to me (in lay-man's terms). Service was immediate and I have no real complaints. If I had to name one thing - I'd say the price, but who doesn't want things to be cheaper in their lives. All around, great service and I will use them again (if my other garage door needs repair). It's also a great thing to see that they stand behind their work - offering a lifetime guarantee on parts and a 5 year guarantee on labor. This was the real reason I chose to do the overhaul of the entire thing.
- Jennifer Rosen
Product:
Ringwood, NJ
I called expecting to wait days to have my door opener repaired. Instead I got an appointment for the next day which was Sunday. They came as promised with a truck stocked with parts. Technician was knowledgeable and explained to me in detail what needed to be done in order for the door to work again. Very satisfied with the entire process.
- John Kapsis
Product:
Haledon, NJ
We are very pleased with our Precision garage door mechanism. They operate beautifully and the service is excellent.
- Marie Oliver
Product:
Ringwood, NJ
I would like to say Ron was very neat, concerned about doing the job right. He took his time and was very careful during the repair. The problem I had was I lost my remote capability with a new logic board install. Ron thought it might be remote and keypad bad batteries, but it did not work after I replaced the remote and keypad with new batteries. I called liftmaster(the manufacturer)they indicated the logic board used(41A4252-6G) was not the correct replacement for my original logic board (41A5021-1H) and this could be the reason for the problem. I called precision and they returned the next day with a replacement logic board same number as originally installed. Ron indicated that's what the company uses as a replacement. Again, Ron was terrific he tried everything to increase range including extending the antenna. He indicated his original logic board may have been defective, but this is working. My problem is I have lost over half the range of my remote. It works within about 20 feet of the garage, before it worked within 70 feet of the garage door. I would have preferred the correct replacement which is 41A5021-1i rather than the the board precision said to use. I still think the correct replacement logic board should have been used. I would prefer my full range restored. When Joe Conte (service manager) read the review he called me. He scheduled a visit that day and was on time. He was able to correct the range issue so now my remotes works as designed and I am a happy camper I left the original review with this so a reader will know Precisilon immediately reacted to customer dissatisfaction and resolved the problem. I would recommend this company in the future.
- Peter Piantanida
Product:
Pompton Lakes, NJ
We chose Precision because they were close to our home. The total experience from beginning to end was exceptional. Between Teresa, Anthony, Zsolt and Doug J, we couldn't have been more impressed with their knowledge and expertise. Zsolt and Doug J were the technicians who did the installation for our new garage door. They were great! They showed up ahead of schedule and finished on time. My husband was very impressed with Zsolt's technical knowledge and willingness to answer any and all questions we had. Good product + great people = happy customer!!!
- william born
Product:
Haskell, NJ
The repairman arrived as scheduled and gave us a full quote before he began the work. Overall was happy with the service call.
- Anthony Alvarez
Product:
Haledon, NJ
Brandon was great. I watched him complete the repair and got the feeling he could have done it with his eyes closed. He really knows the trade, explained everything to me as he went along, and showed me exactly how to lubricate the hinges and other parts to extend the life of the door.
- Randy Oliver
Product:
Wayne, NJ
Ron did an excellent job. Very polite and efficient
- Denise Gonnella
Product:
Wayne, NJ
Drew and Kevin did a great job, we couldnt be more satisfied. They were on time, professional, and completed the job quickly. This is the second time I have used Precision, and again I experienced outstanding customer service. I will continue to recommend Precision to my friends and neighbors. Thank you!
- Jeff Swede
Product:
Wayne, NJ
Our year old garage door openers stopped working after a very close lighting strike. Scott quickly determined that we only needed to have the circuit boards replaced. Unfortunately, the truck only had room for one circuit board. Scott returned several days with what he knew was not the correct part, but said he was told it was the same. It was not. It did not include the light socket. We then had two functioning garage door openers and asymetrical lighting. Scott returned to day with the right part, reprogrammed the remotes, and everything is back to normal.
- donald leich
Product:
Paterson, NJ
Technician was professional and explained in detail the full extent of the problem. I will definitely use your services in the future. It was a pleasure.
- andrea` banks
Product:
Wayne, NJ
Rich came to the house on time and within 5 minutes had replaced the battery. He visually inspected the whole door operation and confrmed everything else was in good working order. I was very happy with his professionalism. Thanks for the great service.
- Paula Rosen
Product:
Little Falls, NJ
You were recommended by Norge, Union Blvd in Totowa, You are the only company we called, we never did a comparison, so I am hoping that you gave us a good price. If we find out that you did we will recommend it to friends, since we live in an adult community with over 600 units. If on the other hand I find out that we were overcharged, the outcome will be different. Your sales person was very knowledgeable. PS. My wife was a little sceptable, since we originally purchased a keypad and two remotes at Norge for only $XX.00 and I have the bill to prove it. Now we had to get a new keypad and two remotes costing more than having to put a new board in and now the new remote and keypad is universal, my wife thinks that is a shame.
- Thomas Adamo
I believe you will find our pricing is comparable to other service companies. Additionally our retail prices are comparable to other retail operations also. But your comparison of Norge retail pricing versus having a technician come to your home and program everything is a bit unfair. As for the remotes used, we used the only remotes and keypad liftmaster offers now for your type of older motor.
Product:
Clifton, NJ
Michael Ganning was the Precision Door Service representative who visited us today. Prior to meeting with Mike, we were undecided as to whether we would have our existing door opener repaired or if we would replace the opener as well as the door. Mike carefully explained the processes relative to both scenarios. He was fully knowledgeable on all aspects of repair vs. replacement and he was able to answer all of our questions. Aftr careful consideration, we opted to go for the the latter. Michael knows his job well, his company and his product "inside and out!" He is a fine representative of Precision Door Service. He is a gentleman, he is highly professional and we felt very confident that we made a good decision.
- Madeleine Newman
Product:
Wayne, NJ
Pete came, replaced my rollers as expected and informed me that my pully's also needed some attention. After speaking with him about my options I decided to go with the rebuild package. Needless to say he was very professional, explaining every detail to me along the way and the door works better than new! No more keeping the neighbors awake when opening and closing my door! Will definitely use them again in the future and suggest them to friends and family.
- Matthew Whitcomb
Product:
Wayne, NJ
Just wanted to say service response was great and technical knowledge great !
- Renee Le Bental
Product:
Bloomingdale, NJ
Scott is an excellent representative of your company and the service you provide to customers. Scott not only understood what the problem was, but the repair was done very efficiently and cost effective for the customer. I am truly thankful for the quick response to my issue and grateful for the service from Scott. Thank you so much.
- Jennifer Altfield
Product:
Wayne, NJ
Got an appointment for the next day, tech showed up when scheduled, tech performed the needed repair quickly. I had to call for service a few years ago for an unrelated issue. The same tech that did my repair last time showed up for this repair so I knew I was getting someone who knew what they were doing and not 'the new guy'.
- Caroline Piccininni
Product:
Haledon, NJ
Rich came on time and clearly explained my options after a thorough examination of the garage door system. I felt confident that the work recommended was the work required. Rich worked quickly and cleanly and the door now operates more quietly and smoothly than when it was new. I was pleasantly surprised that the motor comes with a life time guarantee and would recommend Precision to friends and family.
- Rick Licari
Product:
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Rich W was prompt and polite. He called to let me know when he would arrive and he assessed the problem. He explained the problem to me and then to my husband. The service was completed in the time he stated it would take. He then explained the particulars about the new garage door and remote operation to me. I would highly recommend him for his professional job and I will definitely call your service again when needed. Thank you.
- Brenda Zinamon