Read what people are saying
about Precision Overhead Garage Door in:

Robert Z is as fine a technician as I've ever had work in my house

- MARY TETZLOFF

Chris did an excellent job. We are very happy with our new door. Thank You!

- Michael Berwald

Brian was terrific and very professional. We are very happy.

- Wendy Battleson

Service by Precision was quite satisfactory. Thank You. Rate 5

- Yerry

I was very disappointed with Precision's service. I had a repair issue because of a broken cable, and instead of fixing what was broken they wanted to replace everything and charge $XXX! If the customer just wants a repair, give the customer what they want! And for that they charge a $XX service fee!

- Dave

Dave, Thank you for your feedback. I had a discussion with your technician. He told me that your door was in an unsafe state. In particular, he told me that your bottom panel was rotted and would need to be replaced. I know you have elected to have no work done and have replaced the individual broken cable. Of course this your prerogative, however, we would never recommend you do this. Stainless steel cables do not break because of the weight of the door. Cables break because they are dragging through pulleys that are not turning or rubbing against something they shouldn't be. The best way to fix a door in this condition would be to rebuild the hardware and change the bottom section or replace the entire door. Tim recommended this to you and you have elected not to do it. The $69 service fee we quoted you before coming out to the house is not conditional of whether we do the work or not. I have reached out to you twice on the telephone to discuss this with you further. My goal is to have 100% customer satisfaction. If you call me back, I will make that happen. Regards.

Very satisfied. Will definitely recommend to our family and neighbors

- Robert Krimmel

Brian was very knowledgable and professional. He diagnosed the problem right away and took care of the repair in a timely manner. Because of their expertise, I felt very at ease using Precision Door Service.

- Brian K

just wanted to let you know how happy we are with our new Lift Master . More important was the service rendered by Tim your technician. What a credit to your company he is. After spending 3 hours with us installing, and explaining our new system I felt Iknew him forever. Great work Tim. West Orange resident Andy and Linda

- Andy & Linda

I wish more service people we had were as effective and courteous as Brandon was to us

- James Douglas

Chris W and Mike G. Job well done very satisfied , all questions answered . Both men were professional

- W. Thomson

Overall, happy with installation. Price caught me off guard, had no idea garage door systems were so expensive. Had to come back next day to tweak the installation as one side was not closing properly, but it was resolved. There is a slight hesitation/jerk when door first opens, but was assured that this is okay.

- Mark Mckinney

Mark, Thank you for your overall positive feedback. Thank you for taking our call and allowing my service manager to inspect the sticking door. I understand that he did in fact make the door work properly. I apologize for any inconvenience that you had. As we are all human beings, we do make mistakes and errors do occur, and that is unfortunate. Be assured that we take these reviews seriously and are formulating a training session for our technicians on issues similar to this that lead to callbacks. My service manager will ensure that issues like this do not occur.

Sam did an excellent install job. His work was precise, quick, neat and his manner polite and friendly.

- Marge Mingin

Brian did an excellent job for me today. I am very pleased with your company, based on my contact with him. I will recommend your services when the question comes up. Thank you very much.

- S. L.

Sam was great professional prompt and very clean.I will definately recommend Precision and Sam to everyone I know. Explained everything to me and made sure everything was perfect before he left. I am very pleased withmy experience with precision. Thank you. P.S. customer service was also amazing

- Mariza Costa

Tim came to repair the same problem that Adam repaired 2weeks ago. The door was stuck in the open position. I paid $XXX.XX( Redacted by Mgmt.)for that repair. They are both very nice and were diligent in their efforts to solve the problem. I hope, however, that this problem is now solved and I will not have to call again.

- Barbara

I apologize for any inconvenience. Please understand that we strive to be perfect but at times, for various reasons, parts will need adjustment. Know that we will honor the warranty discussed at the time of the original service. Thank you for your follow-up and be assured that we view all callbacks and comments as opportunities to improve our service.

Excellent technician promtp,courteous explained everything to me.

- MARY TETZLOFF

Michael made us feel confident about choosing Precision DOor Service as soon as he walked in and his performance was outstanding from beginning till end. We will recommend Precison whole heartely

- efren Perez Suarez

I called at noon about my problem, they said someone would be there between 1pm and 5pm. With services from other companies that usually means someone will show up around 4:59pm. Tom was here before 2pm. He was friendly, courteous and fixed my problem quickly. Thank you!!

- Kimberly Rezzonico

I spent more money than I wanted but I am very happy with the results and your service.

- john locke

Excellent service. Tech was terrific.

- Harold Hoffman

Tom did and excellent job

- Patrician Peterson

Dave was fantastic. Extremely pleasant and competent. Understood the problem and addressed it immediately with the optimal solution. Since he was not pushy, I bought both springs and a new opener. I would rather deal with him now than someone else at a later date. Hopefully, my 2 garage door openers will last quite awhile. I had one installed by Precision about a 1 1/2 years ago.

- Anne Sonkin

Our service technician was very professional, did the work in a timely manner, and explained everything perfectly. We will definitely use your company again the next time we need work done on our garage door.

- Grant Epstein

You could't have sent a nicer service person. He is certainly an asset to your company

- MARY TETZLOFF

I was most satisfied with my last experience with Precision so I chose your company again.

- Pat Peterson

Good for time, service and price, well done.

- simon

Ben is an outstanding young man!

- M. Centuori

Nice man and excellent service!

- Jennifer Chalsty

Technician was prompt, courteous,answered all my questions. The job was completed quickly, and efficiently.

- Leslie Davidson

Brian was exactly on time for my appointment. He quickly diagnosed my problem and had it repair within 30 minutes. He sprayed a special product on my door that made it operate quietly and smoother. Great job!

- SHERI Frazier