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about Precision Overhead Garage Door in:
Sussex County, NJ
Precision Overhead Garage Door of New Jerseyhas received 527 reviews, averaging 4.92 Stars:
Lake Hopatcong, NJ
After the above review was sent I received a call from Rob Zuniga of Precision Garage Doors Service Supervisor. He reached out to discuss the review and apologized for the contact on a Sunday. He further asked what I thought would be a reasonable charge for the repair. He then offered a refund of $200 to bring the charge down to $300.07. I have since received the check, which made it a bit better. Long and short see what the estimate is. If you think it's too much negotiate the final price. Still it's a bit expensive for two springs and a 40 minute service call. I was sent an email from Doug to comment on the review which this is. It would have been so much easier to have detailed estimate like most reputable companies do, and charge a fair price from the beginning. It was great to have a service call on the same day but follow what they advertise and itemize the estimate for a fair price repair for both the customer and the company. Yes the company needs to make a profit and pay for their overhead, but fair pricing is a must.
Sparta, NJ
I had a garage door and LiftMaster opener installed in 2007 by Precision and pleased but now needed a minor adjustment on the lock. I called to set up an appt. and they got someone out within one hour. WOW! My review is for your service technician Ryan P. Murphy. He did the ajustment on the lock that took a couple minutes and now works well. I told him my LiftMaster opener was about 15 yrs. old and he did a quick check and said the opener was in good working order. He answered questions I had and I didn't feel rushed. He was VERY professional and courteous. As he was leaving I asked him for his card as I wanted to write a review. You're lucky to have him as an employee.
- Leslie Kliff
Newton, NJ
Precision’s technician, Chris Karnacewicz installed a garage door opener for us recently and he was the most clear, concise and personable representative of a company that we’ve ever dealt with. He explained everything before the install and showed us how to work everything that was involved. He also mentioned he was moving to Georgia soon and continuing his work with Precision. Georgia customers will not be disappointed! Everything was clean and neat when he left. We wish him every success in his future with his move and Precision. This garage door company has a treasure in Chris!
- Rich Williams
Product:
Sparta, NJ
Christian was awesome! Prompt, efficient and friendly!
- Kathleen Smart
Product:
Wantage, NJ
Alan was excellent. Great to deal with. Great honest approach for service.
- Mr Manailovich
Product:
Service Technician Team : Alan R
Hamburg, NJ
The total experience was efficient, friendly, and totally satisfactory!!!!
- Douglas Moldoff
Sparta, NJ
Precision installed my garage door and I’m very happy with it! When I needed service 7 years latter they came right away - on time- and we’re friendly and knowledgeable. I’m very happy with this company and would recommend them.
- Sue Connors
Hopatcong, NJ
I want to highly recommend this company. I needed work done on my doors and the remotes. Chris came out and explained exactly what was going on and what he was going to do today. The job took about an hour. Very nice person and very neat. We now have new remotes,new key pad, and new system. Very quiet now. We are very happy and glad we chose this company. Thanks again Chris.
- Beverly Dettelbach
Product:
Hamburg, NJ
The spring on my garage door broke on Saturday 3/19 so I couldn't manually open the door. Many people recommended Precision. I called them immediately and Chris came out the following morning. He spent some time reviewing the problem and provided me with 3 possible repair solutions. Within an hour the garage door was repaired. A+ service!
- Richard Kell
Vernon, NJ
The garage door tech was very friendly and explained exactly what was needed to repair our overhead door. He provided a clear estimate of the repairs needed.
- Maureen Nafis
Stanhope, NJ
The quality of the garage doors exceeded our expectation and very satisfied with the style. A shout out to a fine installation by Brian and the salesperson, Mitchell, whom was very knowledgeable and paid attention to our needs and spending the time with us to assure we would be completely satisfied. Well done Precision!
- David Prichard
Product:
Sparta, NJ
Chris Karnacewicz arrived shortly after 10 a.m. and was knowledgeable, personable and professional. He had the issues diagand repaired (one opener needed a new circuit board, two remotes needed to be reprogrammed and the batteries replaced and a board attached to one of the opener slides) in less than an hour. A+++
- Joseph Kearney
Hopatcong, NJ
Brian called b4 he came and was on time. He introduced himself and inquired what my door problems were. We discussed repair options and cost. I made my decision and he told me how long it would take. He finished ahead of time, cleaned up all old parts and new parts packaging. We reset combos and tried door several times. Very pleased with Brian and his service. By the way he had a great hand shake.
- Bob Gadomski
Product:
Service Technician Team : Brian H
Newton, NJ
When our garage door broke, i called the company who we have used in the past and they told me it would be more than a week before they could come. I then called Precision and they came within a matter of hours and fixed the problem. Next time, I will be sure to call Precision first !!!! THANK YOUR VERY MUCH !!!
- Jonathan Grylls
Product:
Sussex, NJ
We chose Precision because they installed garage doors in our previous home & we were very satisfied. Damien came to give us the estimate & he was professional and guided us through the decision making process. Brian & Tim installed them… they did a wonderful job and it went smoothly. I would recommend Precision to anyone who is thinking of installing new garage doors ! Gratefully, Maria & Joe
- Maria Disaverio
Sparta, NJ
Great service very professional
- Evelyn Matos
Product:
Sparta, NJ
Excellent work and got the job done the same day as the initial inspection. Ryan Murphy was the technician and he was very professional and knew everything about the job.
- Raj Navalurkar
Newton, NJ
Wilmer was outstanding! Courteous, competent, clean. A great experience. My only regret is that I forgot to tip him and his partner:(
- Rich Williams
Product:
Sparta, NJ
Ferdinand kazimov was efficient, polite and very professional. Thank you for a job well done.
- Kathleen Daggett
Hamburg, NJ
As soon as John, the technician who had been assigned to my case had arrived at my home, I was immediately impressed by his promptness; I might have set my watch by the timing of this capable, industrious young man’s arrival. John set to work immediately, diagnosing my problem, apprising me as to the existence of several viable options, and, upon my selection, patiently explained every step of the installment process, as well as how to use my new 3/4 horse power garage, new remotes and WiFi configured system. I am, without reservation, a thoroughly delighted customer.
- Janice Cobb
Product:
Green, NJ
We love the new garage door and look forward to a cleaner and more secure garage this winter. Brian, the installer, was wonderful. The setup was flawless and he spent time explaining all the new features the old door did not have. Very pleased with this installation.
- Cookie French
Product:
Sparta, NJ
Ryan was awesome. Very professional, polite and efficient. He did a great job and clearly knows what he is doing. Glad I went with your company and had Ryan.
- David Engh
Product:
Sparta, NJ
From quote to install Brian was excellent, professional thoughtful punctual…..great job all around
- Elaine Alliegro
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Service Technician Team : Brian H
Sparta, NJ
Excellent service! Same day service, prompt(actually hour early) well prepared, polite, courteous technician, detailed explanation of needed repairs. Overall good experience! Thank you.
- Elaine Broderick
Hi Elaine! Thank you for taking the time to leave a review! We love to hear about the impression our technicians are making on homeowners while servicing the garage door. We look forward to helping with any future garage door repairs.
Hamburg, NJ
Service was excellent from making appointment to job well done. My technician, Chris was courteous, friendly, knowledgeable and explained everything he was doing in detail to me. My garage door now works like new. I am so glad I called Precision on a recommendation from a neighbor.
- Eileen Lopresti
Hi Eileen! Thank you for leaving a review! We're so happy to hear that you were referred by a neighbor! Reviews like this and word of mouth help homeowners know Precision is a name you can trust for your garage door repair.
Hopatcong, NJ
Chris is one of the most pleasant people I have ever met. He installed a garage door for us several years ago and made such a wonderful impression that I still remembered him and called him to repair a door.
- Kaiya Hefele
Hi Kaiya! Thank you for leaving a review about your recent experience with Precision and your technician Chris! He's a great member of the Precision family, so we appreciate you taking the time to acknowledge his skills and professionalism! We look forward to helping with any future garage door repair!
Highland Lakes, NJ
Efficient and knowledgeable
- Chester Huerta
Hamburg, NJ
Fast, friendly and efficient service. I appreciated that my particular situation was explained to me clearly and I was given options. Very happy with my new set up
- Ana Liaci
Product:
Vernon, NJ
Chris was very professional , helpful and was at our garage door precisely when he stated he would be here. The best part was that he discussed with me the problem and the cost , repaired the garage door springs very quickly . I would recommend Precision to family and friends ! Thank you so much Chris !
- Carmine Mazzella
Stanhope, NJ
Great job by Faber. A two-man job done solo. Thank you.
- Carol Gernant
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Extreme rip-off. If I could give minus 5 stars I would. Technician arrived 2:10 pm. Technician was 10 minutes late for the 4 hour window. Site stated that the service charge would be waived if late. Technician spent more time on the inspection than replacing the springs. Technician was there a whole 40 minutes, left at 2:50 pm Technician Brian replaced two springs that could be purchased from Home depot for $35. There was a non itemized invoice for $500.07. It's a shame to take advantage of a Senior Citizen. You have no Idea what the parts charge or the labor charge was. I would love to have a job that paid $500 for less than an hour's work. I reached out to the company, and I was told the team leader was not available but would return the call. The next day the technician Brian called back not the team leader. I was not able to speak with him at that time.
- Bernard Kotchkowski