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about Precision Overhead Garage Door in:
Essex County, NJ
Precision Overhead Garage Door of New Jerseyhas received 1146 reviews, averaging 4.92 Stars:
South Orange, NJ
Montclair, NJ
This company has it right. From the first point of contact to post-service, it is an experience rarely matched by other service-related companies. Greg was generous with his time and knowledge and courteous from start to finish.
- Peter Graham
Millburn, NJ
Tim was very helpful explaining everything in great detail so that I understood what needed to be done to fix the door
- Viletta Chakulev
Product:
Cedar Grove, NJ
Chris K did a great job. He was on time, courteous, and professional. A very good experience.
- Jill Salayi
Product:
West Orange, NJ
Great service! Reliable, professional ontime.
- Elaine Kaplan
Product:
Verona, NJ
I called Precision because they were on Angie's list, and highly recommended there. I set up an appointment for a Sunday morning. The technician was more than professional. He really went out of his way to do a great job. At every step of the way, Pete was courteous and explained everything he needed to do, told me my options and let me decide how to proceed. Even though it certainly wasn't cheap, I would highly recommend Precision, as well.
- James Sabat
Product:
Livingston, NJ
I was considering buying the springs at a local hardware store and trying to replace the broken springs myself. I'm glad I didn't because it would have taken me several hours and I probably would not have done it correctly. The Technician showed up the same day I called, used higher quality parts, and did a tuneup and balancing of the door. The whole thing only took him about 45 minutes. My garage door now operates more smoothly and much quieter than before.
- Mark B
Product:
Service Technician Team : Kevin S
West Orange, NJ
Brandon called to give a half hour warning, was entirely pleasant and communicative, knowledgeable, and efficient. He helped us with a nonworking garage door. It now opens and closes quietly and won't wake up the entire neighborhood anymore - the clatter would actually embarrass me! I can't say enough good about the service provided today and Brandon is a real delight!
- Denise Long
Product:
West Orange, NJ
The service technician, Drew, was extremely helpful and courteous. I would not hesitate to recommend Precision to anyone with a garage door problem or who may be in the market to purchase a new door
- Kenneth Sunberg
Nutley, NJ
Precision responded to my home and installed a new garage door opener, belt drive, remotes and keypad. The installer arrived when scheduled. The installer explained everything he was going to do. After he installed the new garage door, he programmed the remotes and keypad. He even programed my wife's car to opened the garage door. The installer was very professional and I would recommend Precision to my family and friends.
- Marilyn MIliano
Product:
Essex Fells, NJ
Second time we have used Precision and both times have been great. Very courteous and on time. Will definitely use again but don't think we will need to any time soon
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South Orange, NJ
Good service and quick reply to my call. Overall full satisfaction.
- Mrs. losman
Caldwell, NJ
Informative, prompt & quality service. Would definitely use again or recommend.
- Jade Pearson
Product:
Montclair, NJ
Kevin N. was my technician this past Saturday; I was extremely impressed with his service. He called early in the morning to let me know what time he would be there. He followed up with another phone call when he was only 10 minutes away; he got there with a smile even though it was all of 10 degrees outside, explained my problem, gave me best solution to fix it, and the work was done within an hour. Couldn't have asked for a smoother experience for one that I thought was going to be 'painful', but Kevin did an amazing job.
- Jacqueline Spitz
Product:
Caldwell, NJ
I was very happy with the service from Precision door service this morning. It was very quick and efficient. I give you a 5 star rating!
- Gina Scaglione
Product:
Service Technician Team : Kevin S
West Orange, NJ
Fast, clean, great!
- INSUA INVESTMENTS LLC
Product:
Service Technician Team : Kevin S
West Orange, NJ
prompt, curteous, clean. I highly recommend.
- Nancy Issiacson
Product:
Service Technician Team : Kevin S
Cedar Grove, NJ
Kevin B. was exceptional! He came right on time, explained everything to me and fixed the garage opener! He was very professional and friendly. I would highly recommend him and Precision. 5 Stars all the way!!
- Barbara Kane
Product:
Montclair, NJ
Andrew was on time and courteous. He explained the problem and replaced my garage door opener quickly. Very happy with the service.
- Angela Suarez
Product:
Verona, NJ
I called Precision for their hours of operation. My daughter came home from school and called me to say the door almost fell on her as she walked into the garage. Precision gave me a repair time that was not at all convenient and I asked for a different time. I was immediately given a time which was agreeable. I was told the technician would call me on his way to the job. I received two phone calls from Lou, first when he was on route to his next job and again after he assessed the job to give me an ETA. He was prompt, courteous, and professional. He installed new cables and replaced rollers. The night was freezing, and his personality deserved a coffee from Dunkin Donuts to warm him up!
- Joe Sullivan
Glen Ridge, NJ
Garage doors were nice quality and ordering, delivery and installation went smoothly. I was not pleased that the handles and locks on each door were a 1/3 of the way over from the side of the door rather than centered on the door. We were told it was because of the fact that this door came in 4 panels and had to be cut down to 3 panels to fit the frame. Being that our garage faces the back of our home it is not too big of an issue. If these doors were delivered and our garage faced the front of our house I would have sent them back. I truly believe we should have been made aware of this situation when we ordered the doors and we might have chosen a different model. It does look a bit strange. I generally walk every day and I've been taking time to look at garage doors. I honestly can't say that I've seen any with the handles/locks off center.
- Mary Reach
Mary, Thank you for your feedback. I understand your comments. When purchasing a new door we sell both 4 and 3 panel designs. If you are really concerned about the placement of the handles please call me and I will do everything in my power to replace the door at minimal expense.
Product:
Livingston, NJ
It was a real pleasure using Precision Door Service. I called the 800 number for service and within 5 minutes had an appointment with a 4 hour window and the assurance that the tech would call me when he was 30 minutes away so I did not need to sit in my house and wait. This was all confirmed by an immediate email giving me all the information I needed. I received a call from Kevin N. when he was 30 minutes away and met him at my house where he was waiting for me. The fact I had a picture of him was nice especially if it was my wife waiting to meet him. Kevin quickly evaluated my door and went through all the options for repair, the cost of each and his professional opinion of what I should do and why. He made the decision process quite easy. Kevin then did the repair. In less than an hour he was he was all finished and my garage door was as good as new. He cleaned up perfectly, made sure I understood exactly what he did and what I was charged for. He gave me his card if there was any problem and he was on his way. I would never call anyone but Precision for a garage door problem again and I would request that Kevin come and do the work.
- Brian Suchoff
Product:
West Orange, NJ
I had a great experience with Precision. Rob Z came by to assess a door which was not operating properly and I showed him my second garage door was not operating at all. I did not intend to buy new doors, but it became apparent through watching him work that I did need new doors. The windows were broken out and one door almost cracked in half when we tried to open it. Rob came inside and showed me the catalog and within a few minutes I had ordered the doors. I told Rob I really could not afford new motors as well and he assured me that mine had a few more years left and did not pressure me at all to even consider new motors. He checked the date on them for me. Rob was so nice and easy going and I just felt his approach made me SEE that I needed new doors, not be told that I needed them. I bought a remote from Rob and he accepted a coupon I had printed, which sort of surprised me, as these things usually are not valid for some reason. Everything was very easy from the start. Brian Sc came to install the doors and was also lovely. He worked so hard all day and despite me trying to get him to come in and warm up, have some lunch, etc, he just kept working. The new doors are great and although I did not know I needed them, they are a great addition to the value of my home. They look great, and they are safe and work perfectly. Brian answered all of my questions and went over everything a few times, how to work the key, the manual door pull, etc. He cleaned up the garage and left after a long days work. Everyone at this company is so nice. Theresa, who scheduled the appointments was helpful and both guys who came to my home were just great guys. Knowledgeable, kind people, and did a great job. I am a first time homeowner and single, so I count on people to help me really understand what I am buying and how it works, so this company suited me perfectly!
- Lori Burnette
Product:
Caldwell, NJ
On time. Quick Service. Polite and Friendly. Knows his stuff. Would recommend this service to anyone.
- Janet Hovespian
West Orange, NJ
We called our regular garage door people and they never called us back. Precision on the other hand,a few days earlier gave me advise on how I should fix the door. It worked for a few days and then it stopped. I called Precision back and they came right away. My tech, Lou, was polite, he diagnosed the problem and gave us the best advice for a solution that will take care of the problem for years. Lou performed the job quickly and explained to me and my wife exactly how to sync the garage door to our cars. I would give precision garage doors 5 stars and I will highly recommend them.
- Duby Moskowitz
Product:
Door Division Team: Lou R
Livingston, NJ
Thanks for a well done job. One concern is the garage door bangs loudly when it hits the ground.
- Lawrence rice
Dear Mr. Rice, Thanks for taking the time to review our company and mention your concerns. The door should not bang on the ground at all. I have looked into your situation and it appears we have set up a time to come fix the noise. If the problem is not resolved at this point please contact us directly at 888-616-9021. Best wishes, Whitney
Livingston, NJ
The Precision people were easy to get in touch with and came on time. They were able to quickly fix my garage door. However, their prices are outrageous. I'm sure if I shopped around I could have found a better price, but as we all know, once someone is at your house it is easier to just go with the people there. I would reccomend price checking before going with Precision, but besides the price they seem all right.
- Leslie Rochman
Dear Leslie, I am happy to hear we were able to resolve your garage door problem and get your door up and running quickly. I am sorry you felt that way about the pricing. What might you have been comparing our prices to? We provided you with springs that are meant to last 25,000 cycles and a warranty to match the purchase you made. If you would like we can discuss with you cheaper parts at a less expensive cost. If you are interested you can contact me at (973) 283-3124.
Product:
West Orange, NJ
Prompt, Professional and Performance. Really pleased with the professionalism of the installer. He installed 2 new Garage Door openers in the time promised. He explained what my options were, what he was going to do once I choose the correct option and he did all as promised in a neat and timely manner. Well done!
- Andrew Block
Product:
West Orange, NJ
I first called Precision in 2004 for a garage door repair and 11 years later they continue to provide excellent customer service. Appointment scheduling is convenient, and live person answers the call. The technicians explain the problem, provide options and quality service.
- Patricia Davis
Product:
Roseland, NJ
Excellent Service. 5 stars.
- olivia minervino
Product:
(201) 977-4870
(201) 977-4870(973) 975-4631
(973) 975-4631(973) 577-7920
(973) 577-7920(908) 271-4227
(908) 271-4227(973) 975-4631
(973) 975-4631(908) 333-4087
(908) 333-4087(973) 577-7920
(973) 577-7920(908) 333-4087
(908) 333-4087(908) 271-4227
(908) 271-4227Office: (973) 283-3555
220 West Parkway
Suite 9
Pompton Plains, NJ 07444
Office: (201) 564-4738
27 Madison Ave.
Suite 010
Paramus, NJ 07652
License
NJHIC License #13VH03118600
Chris was an absolute professional - thorough, kind and clearly knows his craft. Additionally, he communicated clearly and was very efficient. I'd recommend him highly, and wouldn't hesitate to use Precision again! Thank you!
- Stephanie Slabic