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Lou R

Lou R
Service Technician Team
Reviews: 406
Average: 4.97 stars
Background: 6/21/2017
Drug Test: 7/11/2019
Lou R has received 406 reviews, averaging 4.97 Stars:

Lou R's Bio:

Lou has been a resident of Passaic County. He attended Wayne Valley High School and played Varsity Baseball and Football. He comes from a law enforcement background and graduated from the University of Scranton with a B.S. in Criminal Justice. He loves spending time with his wife, Tara, and two little girls. Lou enjoys visiting his families in Pennsylvania and on the Jersey Shore. Lou is a big New York Jets and New York Yankees fan and loves fishing, golfing, hiking and camping.

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What an awesome employee! Lou was absolutely Phenomenal he was professional caring careful timely courteous who really knows his craft. And cleaned up after himself, in the time it took me to retrieve my wallet from my bedroom, my garage was squeaky clean I thought he vacuum the place it was so clean. Lou is a representative of you company and he represents well. I’m glad I chose PGD!

- Joseph Santos

A Response from: Doug

Hi Joseph! We care about you and your home! Cleaning up after ourselves is what helps make Precision a name you can trust for your garage door repair needs. Thank you for choosing Precision! We look forward to helping you in the future!

Lou R Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

GREAT JOB

- Rosa Rivera

Lou R Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Attack was very knowledgeable and did an excellent job

- Raymond Pecci

A Response from: Vince, Corporate Customer Experience Manager

Hello Ray! Thank you for your review - we appreciate 4 starts however it tells me we didn't quite get to 100% satisfaction - please let us know how we can do better to earn 5 stars! Feel free to reach out to me with any questions or concerns and we look forward to servicing you again in the future - vince@pdstristate.com (973) 897-7028

Lou R Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had a great experience fixing my garage door when my old cables snapped. Quickly diagnosed and repaired the problem and included a few tweaks that made the door work better than it ever has. Louis was friendly and efficient.

- John H

A Response from: Doug

Hi John! So glad Lou was able to get your garage door back up and running with a cable replacement. We look forward to helping you with any future garage door needs.

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou was very friendly, professional and knowledgeable. He listened to my problem and gave me options to solve it. He was not pushy or tried to sell you what wasn’t needed, I got your company’s name from a neighbor and you lived up to recommendation he gave me. Purchased a new door and feel it was the right move.

- Frederick Wright

Lou R Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Received a call that the technician was on the way.Prompt and on time.Helped out with the problem replaced rollers.Very respectful wearing a mask.Highly recommended.

- Cherie Butterfass

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou was here early and went over the work to be done and described our options clearly so we could understand. We made our choice and he did the job. Everything looked perfect and both doors worked very quietly. We are very satisfied with the job and I did not hesitate to give Lou the 5 stars. My wife says he needs more than 5 stars!

- Richard Gibbs

A Response from: Doug

Thanks for the review, Richard! This review needs more than 5 stars! We appreciate you taking the time to acknowledge Lou's skills and professionalism. We love to hear about the impression our techs are making on the job! Thanks for choosing Precision for your garage door needs!

Lou R Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou was amazing! Very professional. Explained everything very clearly. Fixed everything perfect. My wife and I were also discussing new garage doors and he walked us through a variety of options. We now look forward to brand new garage door in the next few weeks. Give Lou a raise. BEST EXPERIENCE EVER!

- Ron Ferrari

A Response from: Doug

Thanks for the review, Ron! Communication is very important, from the garage door issues to the possible solutions. We look forward to helping you with those new garage doors! Thanks for sharing your experience with Lou and Precision!

Lou R Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Lou! He was professional and found the problem and fixed it. I’m so happy with Precision Garage Door service that I’m going to highly recommend them to all my friends and family. Thanks again ????

- Rose M

A Response from: Doug

Thanks for the review, Rose! Now more than ever, recommendations from satisfied customers to family and friends is so important and helpful. Thank you for choosing Precision Garage Door.

Lou R Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was excellent, technicians pleasant and knowledgable.

- Adelle K

A Response from: Doug

Thanks for the review, Adelle!

Lou R Service Provided:

Garage Door Opener Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision has serviced us for many years. We also purchased our garage doors from you. Today Lee and Chris A came to my home. What can I say. They were the best! I recommend them most highly. Service was beyond. Thank you for these two technicians

- Linda Lipton

A Response from: Doug

Thanks for the review, Linda! We love hearing about the impression our techs are making while they are out in the field, servicing our customers. We appreciate you taking the time to share your experience with Precision.

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I’ve used Precision in the past so called them again. Louis came and did a fantastic job fixing the door. He’s very experienced, knows how to explain everything and is a really nice guy. A+. I highly recommend.

- James Siegel (Homeowner)

A Response from: Doug

This review deserves an A+, James! Lou is a great member of the Precision Team and we're glad he made an impression while servicing your garage door. Thank you for continuing to choose Precision Garage Door.

Lou R Service Provided:

Garage Door Opener Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had an excellent service with Precision Overhead Garage Door. Every step was so professional from initial contact and appointment setting to ensuring we knew who our service technician was. Lou was very professional, nice, skilled and careful re Covid precautions. He did a wonderful service job, explained everything carefully, gave options, clear pricing and we feel very satisfied and safe with the result. We will tell our neighbors about you!

- Dan Peterson

A Response from: Doug

Thanks for the review, Dan! Word of mouth from satisfied customers is much appreciated during these times, so we thank you for taking the time to recommend Precision!

Lou R Service Provided:

Garage Door Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Job!

- Angeline Cho

A Response from: Doug

Thanks for the review, Angeline!

Lou R Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou exceeded my expectations. Very professional, polite and honest in giving his recommendations. We are very satisfied with his service.

- Mary Grace Palisoc

A Response from: Doug

Thanks for the review, Mary Grace! Lou has been part of the Precision team for a while now and is truly a great person and technician! Thank you for choosing Precision for your garage door needs!

Lou R Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician Lou was fantastic. He took the time to explain what the problem was and was so nice we decided to purchase 2 new garage doors.

- Maritza Demonte

A Response from: Doug

Thanks for the review, Maritza! We appreciate you taking the time to recognize Lou and his professionalism. We look forward to helping with your new garage door installations. Thank you for choosing Precision Garage Door!

Lou R Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou was great. He found out the problem and fixed it in minutes. Friendly, professional, and prompt service.

- Suzanne Gruber

A Response from: Doug

Thanks for the review, Suzanne! Lou is a wonderful member of the Precision team! We love hearing from customers that he was able to help then professionally and efficiently! Thank you for choosing Precision for your garage door repair!

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technicians showed up on time and with everything they needed to address all problems. Work was clearly explained both in terms of time and amounts. Both men were professional and did a great job, while also being both personable and knowledgeable.

- David DeSantis

A Response from: Doug

Thanks for the review, David! Having a fully stocked truck allows our technicians to help with your garage door needs the first time we arrive. Thanks for choosing Precision Garage Door!

Lou R Service Provided:

Garage Door Opener Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

excellent work and excellent service!

- Ayanna Thompson

A Response from: Doug

Thank you for your review, Ayanna! We really appreciate it!

Lou R Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou was very friendly and knowledgeable. Very happy with the service.

- Robert Kessner

A Response from: Doug

Thanks for the review, Rob! Lou has been part of the Precision team for a while and he continuously offers high quality service! Glad he could help with the garage door repair! Thanks for choosing Precision!

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lou came to provide a quote for a new garage door. He was very knowledgeable and professional. He provided a detailed quote, which we are now evaluating.

- Leonard Kaplan

A Response from: Doug

Thanks for the review, Leonard! We look forward to working with you for your new garage doors!

Lou R Service Provided:

Install Garage Doors


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Louis provides professional service, before he arrives, he call and confirm, arrived on schedule time and explain what is the best solutions for me. I am so happy of the new garage door open and will recommend for everyone

- Danny Yiu

A Response from: Doug

Thanks for the review, Danny! We're happy we were able to help with your new garage door opener installation. Recommendations from satisfied customers are very important to us, so we appreciate you spreading the word. Thank you for choosing Precision Garage Door!

Lou R Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Louis Rowek provided exceptional customer service. He repaired my entry keypad. A year prior he replaced the motor with the same knowledge and efficiency as he displayed this week. It is a pleasure to meet someone who takes pride in his work. Lou is an asset to your company. EMB

- EMB

A Response from: Doug

Thank you for your review! We love when customers get to interact with the same technicians for their garage door needs year after year! Lou has been with our company for a few years now and he truly is an asset! We appreciate you taking the time to recognize his skills. Thank you so much for choosing Precision Garage Door.

Lou R Service Provided:

Garage Door Opener Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech arrived within window of time, did call before arrival. Louis inspected all issues and explained what needed to be done. He gave me the choices and said he would do whatever I wanted done. Decided to replace old opener with new one. Repair done within a timely manner and satisfied with the work.

- Lee Mauriber

A Response from: Doug

Thanks for the review, Lee! It's important that our techs are punctual and clearly communicate your choices regarding your service. Glad Louis delivered! Thanks for choosing Precision for your garage door opener replacement.

Lou R Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick and professional. My tech was Louis and he was great. He greeted me explaining he was staying back to be Covid safe. He had a mask and gloves. He inspected everything with me explaining everything and then explained what parts were needed and why. He worked quickly, neatly and was professional the whole time.

- Bill Smithuysen

Lou R Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was my second time using Precision Door Service, this time to fix a broken spring on my garage door. The company is excellent and technician was Lou Rowek - extremely courteous and professional. He took all the necessary precautions due to COVID-19 while he was working in my garage. Lou is great technician, he explained all the details of what was wrong and how he planned to fix them. Lou ended up replacing everything, pulleys, rollers, cables, springs and the bottom door seal and it works better than ever. I highly recommend Precision and Lou!

- Tom I

Lou R Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We'd called Precision Door 7 years ago to install a new garage door opener and were impressed with their services and promptness to our call at the time. So when the battery started beeping and needed to be replaced, it was obvious that we called Precision. The phone was answered promptly, even in these uncertain times of Covid19. A technician showed up next morning, changed the battery and recommended that cables and pulleys would also need to be replaced after years of wear and tear. We agreed and Louis was very professional, courteous and took care of the repairs in a timely manner. He followed all the protocols as set by Precision and we are very satisfied customers. Thank You Louis and all at Precision Door!

- P. Press

Lou R Service Provided:

Garage Door Repair


Product:

Cables


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was reviewed favorably on Angie’s list. I called and got a positive first impression by phone and so went with them. Lou was very professional and a very nice guy. Explained everything, showed me everything and got my okay on everything. Would definitely do business with them again and recommend them.

- Roger Campbell

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was extremely pleased with the technician who took care of my garage door yesterday. He was professional courteous and Did a great job! I would not hesitate to use your company again and to recommend you to others.

- Carol Angarola

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This review is only for the initial service for estimate and closing of broken door. Friendly, fair, true to the time, well masked and conscious of the Covid19 procedures. Certainly would use again.

- Julie Shih

Lou R Service Provided:

Garage Door Repair


Service Technician Team : Lou R
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Precision Overhead Garage Door
Office: (973) 283-3555
220 West Parkway
Suite 9

Pompton Plains, NJ 07444