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Rob Z

Rob Z
Service Technician Team
Reviews: 266
Average: 4.92 stars
Background: 6/21/2017
Drug Test: 7/11/2019
Rob Z has received 266 reviews, averaging 4.92 Stars:

Rob Z's Bio:

Rob grew up in Livingston, New Jersey. He then graduated with a Bachelors Degree in Psychology from Montclair State University. In his free time, Rob enjoys running and competing in races when possible. He loves spending time with his family, especially his 4 nephews, who look up to him as a role model.

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service I received on Sat Oct 3,2020 was poor. I purchased a Liftmaster opener which was installed around 8:30AM. I had gone out after the installation and when I returned an hour later a family member asked me what was the Piece on the floor of our garage. The piece was one of the sensors which was just clipped onto the inside track of the garage and it had fallen off. The door would not operate of course without the sensor properly aligned and after I had called the office I was told the technician could not come back until 4PM! This is unacceptable when the job was not completed correctly the first time! I had had called several times and one person had told me they would try to send another technician but that did not happen. I had called back and was told "it wasn't going to happen" when I asked when this other technician was going to come. I asked for someone to come earlier because I needed to go out. I was late for my appointment because the technician did not come back till 4:30PM. I was told there may be delay because of an accident on 287 but that is no excuse for the poor service. The technician bolted the 2 sensors to the inside of the door track-Why that was not done in the first place is a mystery. I am extremely disappointed with this kind of service and because of it I cannot see how I could ever recommend Precision Door Service to anyone. I had considered calling Atlas in Wyckoff and with the service I received from Precision I am sorry I didn't call them. I would think in this business climate a company would not allow this kind of service to a customer- especially a NEW customer. Awful Service-Unacceptable

- Terrence Maher

Rob Z Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bob was very professional on his job. Fast and efficient!

- Andres Liberato

Rob Z Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. On time. Efficient. Roberto and his side kick to be commended.

- Micheal Prior

Rob Z Service Provided:

Garage Door Opener Repair


Product:

Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I could not be happier with the service! I recently had my garage door openers replaced by your company and I have to say “excellent job”! After making my appointment I appreciated the text messages with the status updates as well as the bio and photo of the technician, Roberto Zuniga, prior to his arrival. Roberto was absolutely courteous and Covid careful. He has such a pleasant demeanor and is very professional. Great job and great service! I am very pleased and I would definitely refer your company. Thank you!

- Christine Uscher

A Response from: Doug

Thanks for the review, Christine! Communicating who will arrive and when helps make Precision a name you can trust! Thank you for choosing Precision for your garage door needs!

Rob Z Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great and fast services

- Hayoung Moon

A Response from: Doug

Thanks for the review!

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good

- Judy Choi

A Response from: Doug

Thanks for the review, Judy!

Rob Z Service Provided:

Garage Door Opener Repair


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. Roberto was on time , friendly and professional. All in all a great experience

- Peter Logalbo

A Response from: Doug

Thanks for the review, Peter. We love hearing from customers about their experience with Precision!

Rob Z Service Provided:

Garage Door Opener Repair


Product:

Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Roberto was an absolute delight. He was extremely kind and patient with all of our many questions and beyond knowledgeable. He took the time to help us design and pick out a new garage door that was within our budget. We appreciated him so much and we will never use another garage door company. Precision is the best!

- Fran Scaringi

A Response from: Doug

Thanks for the review, Fran! Designing a new garage door should be enjoyable because a new garage door is a great investment in your home. Reviews like this from satisfied customers help other homeowners know Precision is a name you can trust. We look forward to helping you with any future garage door needs! Thank you for choosing Precision.

Rob Z Service Provided:

Garage Door Repair


Product:

Garage Doors


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician knowledgeable and courteous. Would highly recommend.

- Sandra Skeete

A Response from: Doug

Thanks for the review, Sandra! Reviews like this help homeowners know that Precision is a name you can trust!

Rob Z Service Provided:

Install Garage Doors


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job. Professional, fast, courteous.

- Marina Chernin

A Response from: Doug

Thanks for the review, Marina!

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service and a very honest and knowledgeable service technician.

- Jennie Wilson

A Response from: Doug

Thanks for the review, Jennie! We appreciate you taking the time to share your experience with Precision!

Rob Z Service Provided:

Garage Door Opener Repair


Product:

Springs


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent Service! We were extremely comfortable and pleased with the estimate that Rob provided. He was very knowledgeable and able to answer all of our questions.

- Kristin Meredith

A Response from: Doug

Thanks for the review, Kristin! We appreciate you taking the time to share your experience with Precision Garage Door. Thank you for choosing Precision for your garage door needs.

Rob Z Service Provided:

Install Garage Doors


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have had a truly excellent experience today .your lady who responded to my phone call this morning was very polite and responsive to all my questions and also helpful in setting up my appointment the same day . The technician arrived on time , was pleasant, knowledgeable ,and explained my options. He then replaced my old opener with a new one , inserviced me and completed the job in one hour . Excellent .thank you to all .

- Roger Keys

A Response from: Doug

Thank you for the review, Roger! We strive to have satisfied customers, from the very first phone call to the actual garage door opener installation. Thanks for choosing Precision Garage Door.

Rob Z Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Although the visit was totally unnecessary, Roberto and his associate were exemplary in every way. Knowledgeable, helpful, personable and trustworthy. I was super impressed with their professionalism and interpersonal communication skills. Roberto is also an excellent supervisor to his associate.

- Kathryn Manuelian

A Response from: Doug

Thank you for your review, Kathryn! Rob is a great technician and we're thankful he's part of our team! Hiring professional and trustworthy individuals to represent our company when they're servicing customers is very important to us. Thanks for choosing Precision and learning why we're a name you can trust.

Rob Z Service Provided:

Garage Door Opener Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Roberto was excellent and so was his trainee

- Gary Goldderg

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

From making the appointment to the service on the garage door opener, the Precision team was very professional. Rob arrived on time, confirmed our issue and kept us informed of the progress. During an inspection he found hardeare that could be a problem; giving usnthe option to reapir during THIS visit. Many other companies would require another appointment. Fantastic job!

- Donna Bender

Rob Z Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had my garage door motor and opener replaced. Very professional operation. You don't wait long for appointment (next day for me, a non-emergency), they work on weekends at no extra charge, and the tech calls you before coming. They also text and email you a picture and bio of tech before they arrive. Our tech, Rob, did a great job. Diagnosed the problem and did the job quickly and efficiently. Also adhered to strict covid precautions, which was much appreciated. This is a great company and a pleasure to work with.

- Richard Falco

Rob Z Service Provided:

Garage Door Repair


Product:

Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Courteous, professional, from my initial phone call with representative to Rob, the technician who performed the repairs. This was my first call and I will have no problem with using service again and./or recommending. Thank you.

- Stephanie Orrico

Rob Z Service Provided:

Garage Door Opener Repair


Product:

Rollers


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was nice and Helpful.

- Rosemary Conway

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The price for repair was higher than replace all doors and motors with brand new stuff. Before you call this company you should know that few hundred dollars repair will cost you thousands. They also charge you $74 even if they don’t do any work.

- Tatiana Mitchell

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with Roberto's professionalism and intuitiveness. He came up with a solution in fixing the door sensor. He was clean, courteous and spoke to me before he started the job and then when he was finished he explained the cost of my bill (which I have to admit was higher than I anticipated). I would have no problem recommending Precision Door.

- Susan Kirlick

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The guy did a good job he explained everything I’ve had you before and I’ve had no problem but I just think for two springs and two wires $500 is a lot of money

- Edward Strommer

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service

- William Osborne

Rob Z Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks for your service. Roberto who came to do the service was very knowledgable, courteous, and efficient in completing the job to my satisfaction. Excellent job. Will use this service again.

- GB

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service from initial phone call through job completion.

- Patrcia Leclerc

Rob Z Service Provided:

Broken Garage Door Spring Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service and extremely professional!!!

- Francisca & Daniel Sanchez

Rob Z Service Provided:

Garage Door Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks so much! Prompt and very courteous service!

- Gail Fowler

Rob Z Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good job, clean and fast.

- Yhuda Portek

Rob Z Service Provided:

Garage Door Opener Repair


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very Good Service , Roberto is a great Guy. I am very happy with the service that was performed . I will let friends know how great You guys are.

- Thomas Petrassi

Rob Z Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Service Technician Team : Rob Z
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Expensive, but very convenient. Was happy to get updates on the ETA. Installer was wonderful.

- Kari Lemmermann

Rob Z Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Service Technician Team : Rob Z
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Precision Overhead Garage Door
Office: (973) 283-3555
220 West Parkway
Suite 9

Pompton Plains, NJ 07444