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Read what people are saying
about Precision Garage Door in:

West Caldwell, NJ

Precision Garage Door of New Jersey
has received 13 reviews, averaging 4.62 Stars:
Review:

5 - Excellent customer service 5 - Appreciated the arrival update and full description of serviceman 5 - Work well done 5 - Pleasant servacement
Joan Neustaedter
Service Provided:
Garage Door Opener Repair
Review:

If I could have given zero stars I would have, but they do not let me do so. Almost 5 years ago I had Precision come and install a new garage door, a lift system for the door (top of the line) with a keypad and two remotes. Not even 5 years later my keypad stops working correctly and will not open the door. I finally call to have a technician come out, I am not home but my husband is. When I get home he tells me they charged over $200 for a new keypad. I am upset because this seems very expensive for a keypad and I do not feel it should have died so soon. I call about 1 hour after the technician has left my house (I have nothing bad to say about the technician or the women who I spoke with on the phone) and called customer service. I was told that I would need to speak to management and they will not be in until Monday. She took my information and said they will call on Monday. At 4pm on Monday I still did not receive a call so I called back. I was told they would try to get a hold of management and have them call me. NO call Monday. On Tuesday still not call by 3pm. I call them and finally get management. I do not know if they were hoping I would go away if they did not call or not, but I was already displeased by their lack of care for their customers. I asked the management if I should be expected to have to replace my keypad every 5 years because I think that I should have been told that before buying the product. I was told that it should have lasted a lot longer and this was unusual and should not happen again. Once I was told this, I then asked why I was charged over $200 to fix something that was clearly defective. How do they not back the products that they are selling? The response I got was that the manufacture only warranties it for 1 year so they can’t do anything. I stated again how do you as a large company not back the products you sell, because you are not if it is clearly defective and you charged me so much to replace it. Then I am told a keypad should only be $99. He looks up my information and I was charged a package to do a diagnostic and get a keypad, something I did not ask for. So I had to pay $100 over what I should have. Management finally says the best they can do is give you me 2 year warranty on the new keypad, which I flip out to. If it should last 10-15 years what is a 2 year warranty doing. I tell him I am done and will be writing a review about how they do not back their products. I then get told I would get a full refund. I month later and no check. Clearly this company does not care about its clients, is dishonest, disloyal, and does not back their defective products, let alone one that is not.
Nicole Tirrito
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

We called because one of our garage doors stopped opening all the way. The person answering he call was friendly and efficient and set up an appointment convenient to us. The tech, John, came right on time and was extremely pleasant and patient. Unfortunately we needed a new motor, and despite the late hour, John removed the old one with associated chain and track, and installed the new one. He cleaned up beautifully and spent a lot of time explaining the new system to us and setting all 3 doors on the new remote. One remote didn’t program all 3 doors, so he can’t back two days later with remotes that worked on all doors after he programmed them for us, even though it was dark by then.john was unfailingly pleasant, very efficient and knowledgeable and took extra trouble to satisfy us.
Thomas Martin
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

I needed some repair work to the smart control panel recently installed. Eric new immediately what the issue was and corrected it quickly. Eric was very professional, friendly and courteous.
Gary
Service Provided:
Garage Door Opener Repair
Review:

I had a new garage door opener installed. Bob was very courteous and professional. He thoroughly walked me through the operation of the door opener.
Gary
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Marc was punctual, professional, fair and extremely knowledgeable. He is definitely an asset to Precision. Thanks Marc - Great job!
Brian Donnelly
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Brian did an excellent job with replacing our 2 doors.Tim initially did the estimate and was very informative, helpful and friendly!
Door install
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Done in reasonable time gave customer time to make a choice between options
Pamela D. Kamel
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Impressed with tech Promptness , knowledge,quality and salesmanship. Will probably have a second door to be done in the very near future
E.W. Nelson
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very pleased with the service received. Everything was slowly explained which as a senior, I appreciated. The service rep (Tim), took his time to evaluate the problem. I did not feel rushed to make a decision. Will continue to use your company for any future problems. I put the sticker right above the opener. Thank you.
Dolores Rapa
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Chris did an excellent job. We are very happy with our new door. Thank You!
Michael Berwald
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Jeff was very informative, did a great job on time as promised. Garage door now operates flawlessly. Jeff is professional and courteous. Would recommend Jeff and Precision to friends.
Philippe Burnham
Service Provided:
Garage Door Opener Install
Review:

Brian S was the technician, and did a good job of explaining the repair and the benefits of the new parts. Thank You for your prompt service.
Lou
Service Provided:
Garage Door Opener Install